Hello,

I recently started using ShipStation (LOVE it!) and they changed my UPS and FedEx account numbers. I've been trying to change the account numbers in the shipping setup for the store but I can't figure it out. Would that be a "reregister"?

Thank you,
Jan


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Hi Jan, Have you tried to re-register I would give that a try.

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I'm getting an error when choosing Reregister.

FedEx says:
Registration Wizard - Error
I'm sorry, there was an error
Unknown Error
To go back and try again please click here.

and UPS says:
UPS Developer Kit Licensing & Registration Wizard - Error
I'm sorry, there was an error
There is a non-technical issue with your request, in order to resolve you will need to contact UPS customer service at 1-888-851-4901.
To go back and try again please click here.

So I guess I'll be calling UPS tomorrow but I've no idea what's wrong with FedEx. I haven't used FedEx for a long time due to lack of nearby drop-off points but I did previously have an account and occasionally use from their website. However, both account numbers have been replaced with new ones registered by ShipStation.

Thanks.

How did Shipstation change the account numbers? I have used SS well over a year with no account issues .... seems strange.

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Same here - why in the world would ship station change your UPS and FEDEX account numbers?

I don't know, they did it automatically. I seem to remember reading that they had to change one of them due to being in a different pricing class, or could've been both. Maybe they changed something recently, I just switched from Endicia in June. Maybe it was my fault...I don't remember exactly. This was a part of the FedEx e-mail: "As an affiliate of ShipStation program, you have been approved to join the FedEx Advantage® program." and they sent me a new number.

Sinbad, regarding the response I provided you previously, I forgot to add that I am using ASP and on 6.7.3.

Thanks,
Jan

Hi Jan, changing the numbers might be a little trickery than re-registering I"ll check with Vince as he would know if it has to be done via the database.

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Just making sure this is still on your radar.

Thanks,
Jan

Hi Jan
It seems that the error reporting has changed from FedEx so the actual error isn't being displayed. I've made the changes to correct this and uploaded the changes in the updater. It's just the file...
vsadmin/inc/incfedexlicense.asp
But saying that, it's most likely that the system is complaining about the account number and you may have to ask shipstation to enable your current FedEx account number. But anyway, please try with the changes and let us know.

Vince

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