FAIL Error: 4020

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aw3000 Starting Member Australia 11 Posts Pre-sales questions only (More Details...)	Posted - 12/25/2017 : 00:38:30 Hi Guys, Customer checked out using paypal and chose to go back to the seller's website from PAYPAL. The customer was then sent back to our site and this message was displayed FAIL Error: 4020. The ID Token is correct, I have rechecked. I have double checked all my paypal settings. Regards Andrew Edited by - aw3000 on 12/25/2017 00:49:01
Andy ECT Moderator 95440 Posts	Posted - 12/25/2017 : 01:00:07 Hi Andrew Is this happening on just this one order and others go through? If so I wouldn't try to make any changes as it sounds more like customer behaviour rather than a setting rrror. Andy Please feel free to review / rate our software
aw3000 Starting Member Australia 11 Posts Pre-sales questions only (More Details...)	Posted - 12/25/2017 : 01:41:44 I am not sure, this customer is know to me so he cared to let me know. Otherwise, probably wouldn’t have bothered as PayPal sent him a transaction successful email and then he also received a email from our website stating that the order has been received. I don’t know how many other customer might receive the same message. Regards Andrew
Andy ECT Moderator 95440 Posts	Posted - 12/25/2017 : 02:25:22 It could have been a server glitch or something the customer did like refreshing or something along those lines. I would run through a dummy order yourself tio be sure though. Andy Please feel free to review / rate our software
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