If you are using the GMail SMTP server then you also want to add these to your vsadmin/includes.asp file...
smtpserverport=465
smtpusessl=TRUE
I would try with the email friend page first just to make sure the settings are correct. That way also you don't have to go through an order to send an email.
Setting the "debugmode=TRUE" parameter will allow the error to display if your email settings are correct however. If you didn't see any error message, it's highly likely the email was sent. Did you check all your GMail folders like SPAM? Try looking in the "All Mail" folder.
Also, what I would really do is edit your email address in your posts to something like "you AT gmail DOT com" as otherwise the SPAM bots will pick up on it.

Vince

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i tried the email friend, and it gave this error


error '80040211'
/vsadmin/inc/incfunctions.asp, line 1964

You're using CDO for sending emails I assume?

Vince

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i did set it to CDO
just because i thought it had to be for the gmail setup.

Can you send the site FTP login details to my email (vince AT ecommercetemplates DOT com) and I'll have a look.

Vince

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Alright, I sent it over to you. Thanks.

Hi there
I'm sorry about this but I've gone round the houses with this one this morning and come to the conclusion that you just can't use a non-business GMail account with CDO. On using my own personal GMail account I got a message from Google that the access was blocked until I set "Allow less secure apps", which I did, but it didn't help at all. All I've read on the 'net about this issue come up blank too. I think it is most likely that you need a TLS 1.2 connection now with a personal GMail account but you can't specify that with CDO. We've used Gmail for a long time with our business GMail account and others using business accounts don't seem to have a problem.

Vince

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I figured it had to be something between the gmail and gmail business, but I think it is still doable.


Can you help me get the messages sent to my hostek server email, we can configure one of these email address to receive the emails orders@motorcycletunes.com or sales@motorcycletunes.com

then i can setup gmail to fetch those emails so they will show up within my gmail.

Well can you ask Hostek what the settings are for sending email via CDO (SMTP server / username and password). You will more than likely need to remove these parameters but ask Hostek...

smtpserverport=465
smtpusessl=TRUE

You can use the same technique as before to see what errors are being generated by adding debugmode=TRUE to the includes.asp file. But if you do get an error, can you ask Hostek to pop a working test script on the server that will send an email via CDO and from that we will be able to get the settings we need.

Vince

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hostek said


If you would like to use SSL, then you can use the hostname "mail4.hostek.com". Otherwise, you will need to disable SSL and use port 587 for submission of email. The username and password will be the same as what you would use to login in Webmail or your email client.

Hi in that case you would set 587 as the port.

smtpserverport=587
smtpusessl=TRUE

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i have set the port as 587, did a test email and it isn't working still.

current settings
email address orders@motorcycletunes.com
CDO
smtp - mail4.hostek.com
user name orders@motorcycletunes.com
password (password for orders@motorcycletunes.com)

Hi the emails should be going somewhere or bouncing back, are you seeing any in the webmail in the hostek account.

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when i try an email friend, it does this error
The transport failed to connect to the server.

/vsadmin/inc/incfunctions.asp, line 1964

Hi
Then like I say, ask Hostek to pop a working test script on your site and from that we will be able to get the settings. Can you let me know when they have done that.

Vince

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i got this reply from Hostek, but I'm not sure where to lug in the values

script is setup to send through your SmarterMail services to both your domain's user account as well as your Gmail account.

<%
Set myMail = CreateObject("CDO.Message")

myMail.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/sendusing") = 2
myMail.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/smtpserver") = "mail4.hostek.com"
myMail.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/smtpserverport") = 25
myMail.Configuration.Fields.Item ("http://schemas.microsoft.com/cdo/configuration/smtpusessl") = False
myMail.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/SMTPAuthenticate") = 1
myMail.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/sendusername") = "mailadmin@motorcycletunes.com"
myMail.Configuration.Fields.Item("http://schemas.microsoft.com/cdo/configuration/sendpassword") = "PASSWORD"
myMail.Configuration.Fields.Update

myMail.Subject = "Sending email with CDO"
myMail.From = "orders@motorcycletunes.com"
myMail.To = "motorcycletunes@gmail.com,orders@motorcycletunes.com"
myMail.TextBody = "This is a test message."

myMail.Send
set myMail = nothing
%>



i Assume on the email address i put motorcycletunes@gmail.com,orders@motorcycletunes.com
email object CDO
smtp mail4.hostek.com
username - mailadmin@motorcycletunes.com
password - password

smtpserverport=587
smtpusessl=TRUE


i did a test with the above settings and it did not send the email

I assume from those details it would be

email address orders@motorcycletunes.com
CDO
smtp - mail4.hostek.com
user name orders@motorcycletunes.com
password (password for orders@motorcycletunes.com)

and there's nothing there to suggest you need these

smtpserverport=587
smtpusessl=TRUE

so try without.

What I don't understand is why Hostek can't just tell you exactly what to enter, they have a lot of ECT stores hosted and anyway the settings would be common to any application on their servers that needs to send mail.

Andy

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I know it, this has been an adventure, haha

I tried your suggested settings and removed the
smtpserverport=587
smtpusessl=TRUE

I tested it by email friend, which did work to email the friend
then i tested it by placing an order, it did send an email receipt to the customer, but it did NOT an email to me

I'm thinking the way they wrote that, it was a code to insert, if that is the case they didn't tell me where to put it, and I wouldn't want it to be overwritten by updates.

I just tried your email a friend and it worked for me so I think those settings are probably now correct. Check your spam / junk folders and the mail did take about 5 minutes to arrive.

Andy

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i checked the spam, and the email isn't there or in the inbox
the order i placed about 40 minutes ago hasn't made it to my gmail box,
i even logged into the hostek and there is no copy there.