My client on the server said:

"When I create a new account for a new customer, the site only let's us create one new account per 30 minutes. When we try to do another we get a pop up that says we have already created an account in the last 30 minutes. We need to be able to create new accounts without that wait time.".

How do I remove the 30 minute wait time between admin client account creations?

Thanks,

Ray Cramblit

Hi Ray, I'm not aware of any restrictions when creating accounts could this be a custom modification perhaps.

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I haven't modified anything on this.

Is there an admin client add area that is separate from a customer creating a new account?

I can see where there might be a limitation for customers creating accounts to avoid spammers or hackers.

Thanks for trying to help. I appreciate it.

Ray Cramblit

Hi Ray, accounts can be created one of two ways, from the frontend of a site or the store owner can create a account in the admin > View Orders > client login. Which is it that is giving you that message.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi Ray, do yourself a favor and remove your email from that first post (edit the post) unless you love spam

David
ECT Power User

Waiting for client to verify where they are getting the "wait" message from.

Thanks for the heads up on the posting of my email. I thought maybe you needed it in the forum. This is my first request here.

Thanks for the help.

Ray Cramblit

Client just responded to my question. Here is there response:

"We sign them up on the site as if we were the customer."

They said they never had this issue before the update to latest PHP version.

Ray Cramblit

Hi Ray

I think the best thing to do would be to sign up new customers via the admin. There is a flood control on the frontend but not on the backend.

Andy

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Andy,

Thanks for the reply.

Is there any way to adjust the time on the "flood control" to say 5 minutes wait time from the 30 minutes required now? The client said this wait time is new since update to v6.6. Is it possible to go back to the previous PHP file in the prior version? If so, what file PHP file would I revert back to that controls the flood control coding?

Ray

Ray Cramblit

You couldn't really go back to a previous version as there would have been other changes made. Did you suggest signing up customers on the backend rather than the frontend - that's the way I've always assumed people would do things.

Andy

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Yes I suggested that to the client. Have not heard back from them. I guess they will either have to do it on the back end or put up with the wait time.

Ray

Ray Cramblit

I had this problem 6 months ago and now it is back since my client has added a laptop in their showroom where customers place orders themselves.

Client states that new customers frequently come to their store with 1-2 friends. The first account creation is fine but the "Flood Control" error message says they must wait 30 minutes to create another account.

There must be somewhere in the cart code to fix this. I have a fair knowledge of PHP coding.

Can someone help me?

Ray Cramblit

Hi Ray

I've had a look and can't find where it's set so I'll have to ask for you.

Andy

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Hi Ray
Open the file...
vsadmin/ajaxservice.php
Then look for the line...
}elseif(getget('action')=='createaccount'){
A bit below that you will see...
$dofloodcontrol=ect_num_rows($result)>0;
...and you could just change that to...
$dofloodcontrol=FALSE;

Vince

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Thanks Vince!

Ray Cramblit