Ecommerce Plus PHP v6.7.3
Hello,
We have used this software for 7 years. We have thousands of items, options, modifications, etc, so we don't believe that it is in our future to dump this platform and go to another. The one largest issue we have seems to be one that others don't consider a problem, or have hokey solutions to for one reason or another. We get approx. 15% of our orders online through the web site. www.Alkydigger.net . We generate most orders in the "Back Office" . We are in a very "custom" business where many times we are billing out items which don't exist in our sku database. This will never change, and we do not use a strict inventory control, ( although we want to do that as well someday) . In any event, the most clumsy, time consuming daily problem we have is the less than Seamless way of building an order in the back office and then collecting the money. The way it happens with us is the customer calls, and we eventually figure out what we need to do to make their race car work.
They then give us contact info, Credit /debit card information, and we proceed to build their order. Here is what we are hung up on. At this point, we have entered all their data: Name , address, phone, e mail, details, etc etc. Now, in order to get payment, we have to go out of our back office, go log into PayPal ( our credit card processor) and re enter all the same data again to perfect a payment. Now, of course, there is no connection of their payment with the order #, or invoice. We NEED it to be more similar in the back office to how it is when the customer goes onto our site and buys item themselves. It could be a link that resides in the back office, or a complete integration that moves directly into PayPal from the order program in the back office. This problem costs us about 10-15 minutes per transaction, and depends on memory to remember if we actually got payment , or part payment ( most cards don't allow for more than one $1500 transaction a day, and many
of our orders are over $4000 ) . we want a modification that will allow for payment to be obtained from the back office, per each order, or invoice. Can you help ?
Mike Chilando 615-457-3192





mike chilando