I have had a number of customers in the last few weeks who advise me that they cannot set up a customer account. They advise that they get a window pop up that says "enter a valid email" even though they have done so already.

Hi David, I was able to setup account on the site in your profile without a issue, is that the one or is a different site?

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CSS and Responsive Designs
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Yes that was the one and I saw your account sign up.

Not sure what is going on, I verified that they were using a valid email account but that's the response they got.

Thanks for looking, I guess I'll just keep an eye on it for a while.

Hi David, do you notice if its just mobile devices or desktops also?

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Have they copy & pasted their email address? In many cases I've seen where similar can happen whereby the email address is 'invalid' as there has been a space(s) either prior or after the email address, or both.

Someone in the last two weeks mentioned it would be best practice to have customers have to retype their email address which would then validate that both fields match.

Steve

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