A client contacted me today, letting me know that during the last two weeks the shipping charges are much higher than used to be. The client and I reviewed all weights during the last two days and the items have the correct weight in decimals of ounces set.

U.S.P.S shipping is set and the code from the post office is at the right place. Previously the calculated shipping was reasonable.

I compared with an older order from zip 01824 to zip 46171 shipping was $9.32 for a package with 16 oz


Recently the charge for a package of 8 oz from zip 01824 to zip 98443 was $21.99

After checking settings and weights, I have no idea what went wrong. Any ideas?

The cart runs on 6.7.0, do I need to update?

Thanks in advance,

Anne



User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

Hi Anne

I don't think we've made any changes to USPS since version 6.7. What value do you have entered in the weight field and I'll check that here for you?

Andy

Please feel free to review / rate our software

Andy,
the order with the lower postage has:
1 instruction packet 0,2
1 stencil 0,15
1 instruction packet 0,1
1 stencil 0,25
1 stencil 0,3

postage 9.32 from zip 01824 to zip 46171

The other one
1 instruction packet 0,25
1 stencil 0,25

postage 21.99 from zip 01824 to zip 98443


I will send you login to admin in a private message

Thanks for your help,
Anne

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

Can you check that you have Pack Products Together set in the main admin settings page of the control panel?

Andy

Please feel free to review / rate our software

Yes, pack products together is set

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

I forgot to mention the two orders are 843 and 807

Anne

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

quote:

---

1 instruction packet 0,25
1 stencil 0,25

---

Is the comma a typo here? Should it not be a decimal point?

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Andy, sorry it IS a dot in the cart, seems I got "Germanized"

Anne

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

Thanks for the help Andy

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

The problem as having an initial box weight set https://www.ecommercetemplates.com/phphelp/ecommplus/parameters.asp#boxweight

For future reference, and in case this sort of thing comes up again, you can temporarily set the following in includes.php

$dumpshippingxml=TRUE;

and that will give you all the details sent onto the shipper. In this case it was the weight sent on not tallying with the weight set on the products so it had to be coming from elsewhere.

That line needs to be removed from the includes file once testing is finished so customers don't see it.

Andy

Please feel free to review / rate our software

Thanks Andy, I printed it out

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters

Hi, I am reopening this post. The client told me that the weight of the protective cardboard that she puts with each instructional packet or stencil is 10 grams or 1/2 oz,

My mistake was to put $initialpackweight=3.75; into includes, which was far too much. The cart is working with ounces, which figure do I use instead of 3.75 for 1/2 oz?

Sorry I just can´t come up with the right figure.

Anne

Hi Anne, half oz would be 0.03125 we have a chart here with a break down by onces, https://www.ecommercetemplates.com/help/shipping.asp#weight

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Thanks Marlene

User Manual
ASP Parameters
PHP Parameters

Anne Strebe

Webhosting & Design
ECT carts,
Installation, mods & updaters