Admin not retaining tracking numbers

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Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 12/18/2017 : 23:11:46 ASP v6.8.2 - I always enter the tracking when when sending the "order has been shipped" noticed, and I just noticed, while doing paperwork, that the numbers have disappeared. Looking back, it would seem this started after updating from v6.8.1 to v6.8.2. It is the USPS number if it matters. Any clue as to why this is happening would be helpful. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
Andy ECT Moderator 95440 Posts	Posted - 12/18/2017 : 23:56:58 Hi Marshall Some changes were made to the invoice and tracking number feature in 6.8.3 - https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=109123 - would it be possible to update and that should be working fine then? Andy Please feel free to review / rate our software
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 12/19/2017 : 00:47:40 I will try to update this weekend and see what happens. Thanks. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
TequilaMockingbird Ecommerce Template Expert USA 531 Posts	Posted - 12/19/2017 : 12:50:19 Same here - and not only that, but the customer Order Status Update emails are not even transmitting the tracking numbers. Ugh. I've put off doing the complete update because of not wanting to disrupt things in the middle of the shopping season, but now finding out that none of my customers have been given their tracking numbers since the update - that's a big deal.
Vince Administrator 42874 Posts	Posted - 12/19/2017 : 13:29:46 I just tried here TequilaMB and the tracking number was sent just fine so I don't think it is a general problem. Can you give us more details and we'll check it out for you. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 12/19/2017 : 19:56:44 Vince, I enter the tracking number and the border around the input box turns red. I then type my message to the buyer and hit update. The entire time, the border remains red. After the screen refreshes, the tracking input box is empty. Not sure if the tracking number is making its way into the customer "Order Shipped" email as I have not had the time to test that. As I said, on v6.8.2. All the tracking number fields since I updated to v6.8.2 are empty when I go back through the orders. It is not until I reach where v6.8.1 was that there is a tracking number in the field. If I am not mistaken, is not the input field border suppose to turn green after you tab out of it? Well it does not now. And I just noticed this a few days ago when I went to track a shipment. Otherwise, I rarely go back and look at shipped orders. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
midvalleydrifter001 Ecommerce Template Expert USA 936 Posts	Posted - 12/19/2017 : 20:21:14 After entering the tracking number in the box it will outline in RED. Next: Hit the ENTER key and the box border will turn Green. V6.8.3 has this clearly marked to avoid confusion. Patrick Edited by - midvalleydrifter001 on 12/19/2017 20:21:57
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 12/19/2017 : 21:59:14 Patrick, Thank you. I just tried what you said and it worked. However, I believe tabbing out or when the field is no longer the focus that should do that. It is not at all intuitive, especially since hitting Enter is often associated with submitting a form, not entering information into a field. (My first criticism of ECT software.) Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
midvalleydrifter001 Ecommerce Template Expert USA 936 Posts	Posted - 12/19/2017 : 22:05:47 I agree it is confusing in v6.8.2... BUT v6.8.3 clears up the confusion quite nicely Edited by - midvalleydrifter001 on 12/20/2017 18:03:00
TequilaMockingbird Ecommerce Template Expert USA 531 Posts	Posted - 12/20/2017 : 07:22:11 Vince, I followed midvalleydrifter001's instructions and hit "Enter" after entering the tracking number, and then tested again. This time the tracking number came through. But I do agree that it's quite counter-intuitive.
Andy ECT Moderator 95440 Posts	Posted - 12/20/2017 : 07:23:29 Are you on Version 6.8.2 or 6.8.3 - there were important improvements to this in 6.83. Andy Please feel free to review / rate our software
TequilaMockingbird Ecommerce Template Expert USA 531 Posts	Posted - 12/20/2017 : 07:58:45 Still on 6.8.2 until after the rush is over.
Andy ECT Moderator 95440 Posts	Posted - 12/20/2017 : 08:03:27 OK, and that's working alright for you now on 6.8.2? When the rush is over, update to 6.8.3 and you'll get the new improved version. Andy Please feel free to review / rate our software
TequilaMockingbird Ecommerce Template Expert USA 531 Posts	Posted - 01/16/2018 : 07:44:43 Andy, just updated to 6.8.4, and I am not seeing any of the "improvements" promised with the 6.8.3 updater. I skipped over 6.8.3 and went straight to 6.8.4. The tracking number function is still exactly the same. And I could swear I saw somewhere that the issue of being unable to copy the packing slip info from the packing slip page and paste it into Word had been resolved - and I'm not seeing that, either.
Andy ECT Moderator 95440 Posts	Posted - 01/16/2018 : 08:04:07 In 6.8.4 when you enter a tracking number the field label should turn to red with a flashing message alternating between Tracking Number / Press Enter to Save - when saved the message will return to the regular black field label. If you're not seeing that, I would try running the updater again. I don't think we can do much about pasting into Word as it's a problem with the way Word renders and its lack of support of css. Andy Please feel free to review / rate our software
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