Server Error ASP 0240 and ASP 0241 on Admin Page

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storeman Starting Member 11 Posts Pre-sales questions only (More Details...)	Posted - 01/01/2018 : 10:04:18 When logging in to the admin page we frequently get the one of the following errors when opening admin.asp: Active Server Pages error 'ASP 0241' CreateObject Exception /vsadmin/ajaxservice.asp The CreateObject of '(null)' caused an exception C0000005 or, Active Server Pages error 'ASP 0240' /vsadmin/ajaxservice.asp A ScriptEngine threw exception 'C0000005' in 'lActiveScript::SetScriptState()' from 'CActiveScriptEngine::ReuseEngine()' This doesn't happen all the time, perhaps 1 out of 7 or 8 times. Host insists it's being caused by our software. They suggest it could be the result of a script reusing a recordset object several times without closing it between database calls. I've checked all of our code for this but not the store software. Could the store software be reusing recordsets without closing them?
Andy ECT Moderator 95440 Posts	Posted - 01/02/2018 : 00:11:34 Hi It's not something I remember coming up before so it doesn't appear to be a general problem. Have you made any custom edits to the admin files or database? Andy Please feel free to review / rate our software
storeman Starting Member 11 Posts Pre-sales questions only (More Details...)	Posted - 01/02/2018 : 08:23:12 We have not made any changes to the admin files. We recently updated to version 6.7.3 but the problem remains. We do have a script that registers new members to our organization by inserting them into the customerlogin table. We have been doing this for 4 years without any previous problems.
Andy ECT Moderator 95440 Posts	Posted - 01/02/2018 : 09:02:51 The store is running off an Access database, correct? If so have you tried a "compact & repair"? https://www.ecommercetemplates.com/help/troubleshooting.asp#asp10 Andy Please feel free to review / rate our software
GaryL Starting Member 5 Posts Pre-sales questions only (More Details...)	Posted - 01/02/2018 : 14:29:19 We have same problem, compact and repair of the access database has not fixed it? Getting desperate now, anyone made any in roads?
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/02/2018 : 14:41:46 Hi Gary, has there been any changes to the site recently, have you tried uploading the vsadmin/ajaxservice.asp again to the server? Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
storeman Starting Member 11 Posts Pre-sales questions only (More Details...)	Posted - 01/02/2018 : 19:21:27 Andy, we have an Access database, compact and repair didn't fix it. We had the same problem before we upgraded to 6.7.3 which I assume would have uploaded a new copy of ajaxservice.asp.
Vince Administrator 42874 Posts	Posted - 01/03/2018 : 02:14:25 Could both of you send me the site FTP login details to my email (vince AT ecommercetemplates DOT com) and I'll have a look at what is going on. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
GaryL Starting Member 5 Posts Pre-sales questions only (More Details...)	Posted - 01/03/2018 : 06:28:06 Thank you, email on it's way to you. Regards, Gary
GaryL Starting Member 5 Posts Pre-sales questions only (More Details...)	Posted - 01/16/2018 : 03:30:24 Hi storeman. Did you get your error problem resolved ?
storeman Starting Member 11 Posts Pre-sales questions only (More Details...)	Posted - 01/20/2018 : 10:20:01 GaryL, no progress yet. Our host and ECT are still pointing fingers at each other, the only option we have come up with is to change hosts, and that will be painful for us.
Sinbad ECT Moderator USA 65937 Posts	Posted - 01/20/2018 : 13:20:59 Hi I had this happen on a client site with Hostgator windows 2008 running iis7 once we moved to a new host with more upgraded servers running iis 10 the problem has gone away. Winners never quit, quitters never win CSS and Responsive Designs User Manual for Ecommerce Templates
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