Is there any way when a customer selects to pay using Amazon Pay at checkout, that they can edit the default ship to and even possibly bill to address?
We've had several customers who have used Amazon pay but ship to address is wrong on their order with us because they weren't allowed to choose from all of the addresses in their Amazon account or even add a new address?

Would be great if there was a solution for this.



fhd

Hi

The addresses come from their Amazon account, it's an iframe from Amazon and at the bottom there's an option to Show All addresses and to Add New. I believe they only offer that for the billing address though.

Andy

Please feel free to review / rate our software

Hi Andy,

In the iframe from Amazon pop up, there is no option to Show All addresses and to Add New. I have screen shots of what it looks like on my site, but not sure how to add here for you to see.

Can you take a look at our site and go through checkout using the amazon button to see what I'm talking about? finehomedisplays.com

fhd

I only have a test Amazon account and can't use that on your site it seems. I tried on my demo store and get the option of adding / viewing addresses. It's not an option in your Amazon account, is it?

Andy

Please feel free to review / rate our software

Hi when I try I get the following which would indicate the shipping address can be different from the billing address provided they exist in the Amazon account.

When you click "Okay", we'll provide Fine Home Designs & Displays:
Any Amazon Payments shipping addresses selected during checkout.


Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi Sinbad,

Did you click the "okay" button and follow through to see if in fact the shipping options were there? If not, can you do that for me to see if it works?

I don't see the wording that you describe. We see wording that possibly indicates that you should be able to access the shipping information, but it does not give the option to do so, and goes immediately back to our site to finalize checkout without allowing a change of address.

thanks for your help!



fhd

Hi No I didn't Ok as it was going to charge my account but if you like to setup a test product for 1.00 make it shipping exempt or 0 weight and either post the link or send it via email I'll test the site using one of the address not associated to the billing.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

okay, cool.
try product id b-test and select option "b" it's only a penny with shipping at a penny

thanks so much!

fhd

Hi I did 3 test orders, all with the same result the billing and shipping are the same.

1. clicked login with Amazon > clicked continue > no option to change address before completing checkout
2. Tried to create account on site and checkout using different billing / shipping - billing and shipping remained the same on order
3. Checked amazon account 3 shipping addresses show in account but no option to select when using checkout with Amazon only the default is available.


Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi Sinbad, thanks for your help.

And yes, this is unfortunate. Not sure if there is a fix for this or not, but I think it would be helpful for customers wanting to use amazon as their pay provider.

fhd

I've looked at the Amazon information and your customers should be able to choose alternate shipping address as well as different cards to pay with - it might be worth checking with Amazon to see if this is something that needs enabling in your account.

Andy

Please feel free to review / rate our software

Hi Andy and Sinbad,

Actually, I don't believe it's my Amazon account. I can purchase through other stores who are using Amazon Pay, and I get a screen that allows me to choose from all my shipping addresses listed in Amazon. Here's an example;

www.homage.com

You can try it ~ Put something in your cart and go to Check out and and select the Amazon Pay. You will be taken to a screen that allows you to select from all the shipping addresses within your amazon account. Ours is missing that piece.

I've tried to find an Ecommerce template store that is currently using Amazon Pay to see if I'm able to use the Amazon Pay effectively with my own account. I haven't been able to find a store though.

I've found these two documents on Amazon that might help clarify. I think that the template may be missing a widget or two perhaps?

https://pay.amazon.com/us/developer/documentation/lpwa/201954000

https://pay.amazon.com/us/developer/documentation/lpwa/201953980

The Button widget is there on my site working correctly, but maybe the payments widget is not?

Any thoughts?



fhd

SOLUTION - Tested with FHD and works.

This has to be added to your CSS file.

/* Please include the min-width, max-width, min-height
/* and max-height if you plan to use a relative CSS unit
/* measurement to make sure the widget renders in the
/* optimal size allowed.
*/
#addressBookWidgetDiv {min-width:300px;max-width:600px;min-height:228px;max-height:400px;}
#walletWidgetDiv {min-width:300px;max-width:600px;min-height:228px;max-height:400px;}
/* Mobile optimized and small window */
#addressBookWidgetDiv {width:100%;height:228px;}
#walletWidgetDiv {width:100%;height:228px;}
/* Desktop and tablet */
@media only screen and (min-width:768px) {
#addressBookWidgetDiv {width:400px;height:228px}
#walletWidgetDiv {width:400px;height:228px;}
}

Do not put this in the ectcart.css file as it will be overwritten.


<edit>missed a }</edit>

Marshall
CENLYT Productions - ms designs
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Marshall,

Thank you so very much for this fix, We really appreciate your help here!

fhd