When a customer tries to place an order with a cell phone, the "remember me" is so congested that it pretty much freezes the process as it tries to access the person. Will you please tell me how I can go in and delete the contacts currently in "remember me"? This is php, ag-usa.net
Thank you.
Paul Schneider Jr.

Paul Schneider Jr

Hi Paul, remember me can be disabled for all devices desktop / laptop / phones there isn't a way to just remove it from phones.

If you want to remove the Remember Me feature from the checkout page then add this to vsadmin/includes.php...

$noremember=TRUE;

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I think you misunderstand what is happening there.
The "remember me" is a feature that places a cookie on the customers computer/device.
If they have selected to "remember", a cookie is placed on their computer/device so when they return, their info will populate automatically.

There is no feature where a list of all the people who have selected that is stored somewhere. That's not how it works. And it should not be anything that is "freezing" the customers experience.
Perhaps you have some other issue?

What is actually happening is that I take a lot of orders over the phone. Most of the individuals don't give an email address (many are Amish). I have left the Remember Me box checked so that if it is a repeat customer it pulls up his information. I now am trying to place orders over my smartphone and have run into the issue that it is trying to sort through all the customers, and it makes it almost unusable to put orders in through my smartphone. Once I get past that field than it works quite well, so I know that this is where the problem lies.
So, if I just take off the "remember me" option, I do believe it will solve the problem.
Your thoughts?

Thank you.
Paul

Paul Schneider Jr

Hi Paul, sounds like you just need to clear the smart phone browser history.

iPhone - https://support.apple.com/en-us/HT201265
Android phone - https://help.yahoo.com/kb/SLN14733.html

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Actually, I have taken all the orders over my laptop computer. It was my first time trying to take an order with my smartphone. I was away from the office, so I decided to try. I think it is linked more with my email address? I am not sure.
Thanks.
Paul

Paul Schneider Jr

Perhaps you are logged into an account and you have tons of address stored in there.
If that's the case, then you can remove excess addresses from the client account in your admin.

Thanks. I went to my admin in both ecommerce and Hostek and didn't see any client account. Can you please tell me how to access it so I can remove excess addresses from the client account in my admin.
Thanks.
Paul

Paul Schneider Jr

Hi Paul

In the store control panel choose "client login" from the Orders Admin drop down menu at the top of the page. That will give you the customer account admin where you can list your accounts and modify the details of each.

Andy

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I did search the client login, and it didn't show any results.

I have not logged in myself, I have just clicked on "remember me".

Paul Schneider Jr

Hi Paul, your trying to place orders over a mobile phone from the front end of the site, not manual orders using the admin. You should try using the admin to place the orders or like I mentioned a couple of things, 1 delete your phones history / cache or remove the remember from the site so that it does not write the cookie on the phone. Here is a video on how to do manual orders from the admin have a look at that https://www.ecommercetemplates.com/help/taking_orders.asp#orders8

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Thanks, Andy.
I have removed the remember from the site so that it does not write the cookie on the phone, since this isn't really about my taking orders, but our sales force taking orders. We have grown to 9 others besides myself taking orders now, so what I am really trying to do is to work things out so orders are the most streamlined for them.
Thanks again.
Paul

Paul Schneider Jr

By the way, I have included in the includes file:

$noshowdiscounts=TRUE;

and yet it is still showing the Coupon or discount option. Am I doing something wrong?

Thanks.
Paul

Paul Schneider Jr

To remove the discount / coupon field you would need this in includes.php

$nogiftcertificate=TRUE;

Andy

Please feel free to review / rate our software

Thank you, Andy.

Paul Schneider Jr