gsdxena
Starting Member
21 Posts Pre-sales questions only (More Details...)
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 Posted - 02/02/2018 : 04:44:11
Hello! Having a few challenges during checkout. #1 When I add an item to cart, the cart shows it's still empty then has an item, then empty again... #2 When I'm finally able to see an item in cart I checkout (using email invoice for testing purposes) and during the last step it takes 15 minutes and then returns a 405 error. Wondering if anyone has advice on where I should start to resolve these challenges  Thanks in advance to any help or advice! |
Andy
ECT Moderator
95440 Posts |
Posted - 02/02/2018 : 04:55:03
Hi When adding to cart can you look at the address bar and see if you are switching between an URL with / without the "www". The checkout could be stalling on trying to send out the email - is email working on the store for things like order status or email a friend / ask a question? Andy Please feel free to review / rate our software |
gsdxena
Starting Member
21 Posts Pre-sales questions only (More Details...)
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Posted - 02/02/2018 : 06:18:38
It is switching from www and changing without
However I do have it working now that I deleted the PHPMailer settings in the includes file but now when emails are sent I get a Phishing warning in each message since they're sent from our host instead of my actual email address. This happens to each person that gets an email from the website. I use Hostgator if this is of any use...
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Andy
ECT Moderator
95440 Posts |
Posted - 02/02/2018 : 06:39:11
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gsdxena
Starting Member
21 Posts Pre-sales questions only (More Details...)
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Posted - 02/02/2018 : 06:59:25
still 405 when using the PHPMailer
If I remove the PHPMailer and settings then the email sends but when the email has a "phishing warning" when it's received this is why I'd like to send email using SMTP if possible.
Also I added the email friend to the website and when I click on that it returns a 403: Forbidden message. I have not looked in the manual yet but will now.
Edited by - gsdxena on 02/02/2018 07:09:52
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Andy
ECT Moderator
95440 Posts |
Posted - 02/02/2018 : 07:09:49
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Andy
ECT Moderator
95440 Posts |
Posted - 02/02/2018 : 07:11:59
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gsdxena
Starting Member
21 Posts Pre-sales questions only (More Details...)
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Posted - 02/02/2018 : 07:14:42
yes, I did and a re-checked and re-checked :-) Then I tried the non secure port 25 with those settings as well with same error.
I use the SMTP setting with my outgoing mail and other websites and it has worked. Not sure if it's me!
Secure SSL/TLS Settings
(Recommended)
Username: email
Password: password
Outgoing Server: gator4252.hostgator.com
SMTP Port: 465
Edited by - gsdxena on 02/02/2018 07:24:16
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Andy
ECT Moderator
95440 Posts |
Posted - 02/02/2018 : 08:05:21
Are you using the parameters in vsadmin/includes.php in the correct format, like this $usemailer='phpmailer'; $smtphost='smtphostname'; // will usually be 'mail.yourbusiness.com'; $smtpusername='smtpuser'; // will be your business email address, the same as you entered in the ECT admin panel Main Settings page. // your email account Password. $smtppassword='smtppassword'; $smtpport=587; $emailfromname="Your Business Name"; // and did you get the latest phpmailer files from https://github.com/PHPMailer/PHPMailer Andy Please feel free to review / rate our software |
gsdxena
Starting Member
21 Posts Pre-sales questions only (More Details...)
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Posted - 02/02/2018 : 08:08:30
Yes and uploaded the 3 filed to inc folder
BUT I'm using port 465 not 587 since my host doesn't have this as an option...
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gsdxena
Starting Member
21 Posts Pre-sales questions only (More Details...)
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Posted - 02/02/2018 : 08:18:51
SOB, tried the 567 this time anyway and all is working! at least this post will be here now if any others run into this challenge. Thanks for being amazing!
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Andy
ECT Moderator
95440 Posts |
Posted - 02/02/2018 : 08:26:52
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new install 405 error during checkout