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 Amazon payments - notify when payment fails?
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Jan Andrea
Advanced Member

USA
468 Posts

Pre-sales questions only
(More Details...)

Posted - 02/05/2018 :  11:45:42  
Hi! I've now had 5 orders with Amazon Payments where the payment is marked as "suspended" on their side (meaning the payment failed for whatever reason), but it shows up as "authorized" in my cart. In four of those cases, I unfortunately didn't realize it and sent their items anyway, and just am not going to see those funds again, I suspect. I caught the fifth one before shipping. I called them on Friday about this and they said there's nothing they can do on their end (I think they should send an email, but they don't), but that it should show up as unauthorized in the cart, depending on the software. Is there something I maybe don't have set up correctly that it doesn't show up on the cart side? I need to remember to just check Amazon before I sew and ship, but it would be nice to have it in one place :) Thanks!

http://www.sleepingbaby.net/
Using ECT 6.8.4

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 02/05/2018 :  11:57:15  
Hi Jan, sorry you experienced that we do recommend checking that payment has been received with the payment provider prior to shipping. Are all AMZ payments failing?

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Jan Andrea
Advanced Member

USA
468 Posts

Pre-sales questions only
(More Details...)

Posted - 02/05/2018 :  12:02:10  
No, most of them are going through correctly; I think it is legitimately cases where people have outdated credit card info or the like stored with Amazon. It's just that neither Amazon nor the cart automatically notifies me when their payment fails, so I do have to remember to check each one :)

http://www.sleepingbaby.net/
Using ECT 6.8.4

Paradise
Ecommerce Template Guru

USA
1602 Posts

Pre-sales questions only
(More Details...)

Posted - 02/05/2018 :  13:29:58  
Definitely don't think the cart should mark them as Authorized if there not. I just checked mine and they are all fine thankfully!

Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com
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