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atlend
Advanced Member

USA
335 Posts

Posted - 02/27/2018 :  12:56:34  
I've been having these issues with PayPal (Standard) for a few months. I thought that maybe something was wonky with my code and might get resolved upon update. I get sporadic timeouts on payments...where the payment is successful, but the IPN fails. Anyone have an insight as to what might be causing this?

Thanks!

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 02/27/2018 :  13:11:51  
Hi Chris, there are a thread regarding the sporadic timeouts which cause the IPN to fail, take a look at the post by Vince to confirm that the server is TLS1.2 https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107642

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

atlend
Advanced Member

USA
335 Posts

Posted - 03/05/2018 :  12:05:55  
I checked my certificate and it is TLS 1.2 Weird thing is that one site I have works and the other (fully updated) doesn't. Now it is not sporadically - all PP IPN fail. Any other ideas as to the source of the issue? All of my settings are correct in PP and the admin for the payment processors (key). Thanks

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 03/05/2018 :  12:11:51  
Hi Chris, can you check something - On the admin dashboard to the far right you should see There are no new versions available. Last checked: 2018-03-05 - or do you see could not connect to server that is another check for TLS issues.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

atlend
Advanced Member

USA
335 Posts

Posted - 03/05/2018 :  16:04:51  
The last checked does come up. When I do this: http://www.yourdomain.com/vsadmin/ppconfirm.php?ppdebug=tls it drops me on the 404 page, whereas on the site that works it comes up with the correct result. I reuploaded the ppconfirm.php from the latest updater just to be sure. I looked through the .htaccess files between both sites and they are almost identical. Trying to think of anything else that could cause it that I should look at.

Sinbad
ECT Moderator

USA
65937 Posts

Posted - 03/05/2018 :  18:49:04  
Hi Chris, as you know 404 is page can not be found, double check its uploaded to the correct location on the server, in the public_html, if the cart pages are in a folder like store it should be uploaded to domain.com/store/vsadmin Ask the host to take a look perhaps they are blocking it, I can really think of any other reasons your getting a 404.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

atlend
Advanced Member

USA
335 Posts

Posted - 03/06/2018 :  06:23:30  
I believe its sorted out now. Strange thing is that on my FTP client showed it being on the remote server. When I worked through the file manager on godaddy it was not there. I uploaded it through the online file manager and now the test it successful. Its a bit of mystery still why it was showing up in my remote FTP client, but not on godaddy...but its up there now and that test seems to be working. thanks!
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