Digital Downloads

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Gidion Lubbe Starting Member South Africa 30 Posts Pre-sales questions only (More Details...)	Posted - 03/02/2018 : 09:37:21 Hi, I am having an issue where my downloads have a 0 Size value, The error in the email Im getting is that the site cannot find the specified path. I have double check that my path is correct and that I have in fact uploaded the zip files needed to download after the client has paid. Some assistance would greatly be appreciated. Kind Regards Gidion Lubbe Hookedonembroidery.com Kind Regards Gidion Lubbe www.Hookedonembroidery.com
Andy ECT Moderator 95440 Posts	Posted - 03/02/2018 : 09:41:12 Hi Gidion When you last updated your store, did you also upload the latest digital download files - they should be available when you request the updater. Andy Please feel free to review / rate our software
Gidion Lubbe Starting Member South Africa 30 Posts Pre-sales questions only (More Details...)	Posted - 03/04/2018 : 01:43:16 Hi, All worked well after the update, thats why its confusing me. I did reupload the Includes.asp file after making a change. So might be an issue here? See below code in includes: 'Digital download // ServeLink digidownloads=true iswin2008r2=true digidownloadpattern="xxxxx\%pid%.zip" digidownloadsecret="xxxxx" digidownloadwarn=true digidownloadmethod="aspupload" digidownloademail="Your products can be downloaded for the next 10 days by going to the URL%nl%http://www.hookedonembroidery.com/latedownload.asp?ordid=%orderid%&pass=%password%%nl%Or alternatively, go to the URL%nl%http://www.hookedonembroidery.com/latedownload.asp%nl%. . . and enter the order ID %orderid% and password %password%%nl%%nl%" digidownloaddays=10 %> Hope this helps. Kind Regards Gidion Lubbe Kind Regards Gidion Lubbe www.Hookedonembroidery.com
Vince Administrator 42874 Posts	Posted - 03/04/2018 : 02:35:57 Hi Gidion Could you try as a test setting the parameter digidownloadmethod to... digidownloadmethod="filesystem" ...and see if that works. If not then set it back to aspupload. I've removed the non relevant entries and anything sensitive from the includes.asp file you posted. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Vince Administrator 42874 Posts	Posted - 03/04/2018 : 02:52:57 Also, while I think about it the comments seem to suggest that the digital downloads were set up by servelink. Can you ask them if anything changed? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Gidion Lubbe Starting Member South Africa 30 Posts Pre-sales questions only (More Details...)	Posted - 03/06/2018 : 10:37:03 Thanks- I'll give it a try. If not sucessfull I will ask Servelink what they think might be the issue. Thanks for your help. Kind Regards Gidion Lubbe www.Hookedonembroidery.com
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