Hi. We are having a problem with our store this afternoon. We make it all the way through to "checkout", but then get the following error message:

"Transaction Result I'm sorry. We are experiencing temporary difficulties at the moment. Please try your purchase again later."

Any idea why the store stopped working?
Thanks.
Paul

Paul Schneider Jr

Hi Paul

It sounds like you have blocked your own ip with the ip blocking setting in includes.php

Andy

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Thanks. What is the IP setting code that I should look for, and any idea how I managed to do that?


Paul Schneider Jr

That would be this one https://www.ecommercetemplates.com/phphelp/ecommplus/parameters.asp#ipblock

Andy

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$blockmultipurchase=30;

I had this set to 10, and apparently in our office (with the same IP address) we had already attempted 10 orders, so I changed it to 30. What time frame does this code code cover, 1 hour?
Thanks.
Paul

Paul Schneider Jr

Have a look in he ip blocking admin page to see if your ip address is listed there, and remove it.

Andy

Please feel free to review / rate our software

Thanks. Nothing is there. By changing the setting to 30, orders are again going through from here in the office. What time frame does this 30 orders from an IP address cover, before it re-sets and allows orders again?

Paul Schneider Jr

It says 24 hours .... All of the parameters are listed here on the left hand menu under ASP/PHP Parameters.

Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com

Ok, thanks so much.
Paul

Paul Schneider Jr