Hi,

Sometimes, when placing an order, and the popup window appears, either the checkout or the edit order button are not working and send you to the:
"Shopping Cart
There are currently no items in your shopping cart.
If you would like to get started browsing our store please click here.
Continue Shopping"

And the only way to get out from this is to clean the cookies. How can I avoid this from happening? The client doesn't know he has to clean or erase the cookies.

Any help would be appreciated,

Gaby
www.gabydiaz.com

Gaby Díaz
Online Business...That's my passion!
www.gabydiaz.com

Hi Gaby, sounds like maybe its a issue with inconsistent urls meaning if the user starts their session on http://www.Yourdomain.com and are taken to http://yourdomain.com/car.php to check out. Can you take a look through the site and check that the urls also match the url in the admin main setttings.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Hi,

In the admin settings is all right:

The Store URL should be the base URL of your store, including directory name if you have placed your store in a sub directory. For example:
http://www.myurl.com/mystore/
Store URL: https://www.galaxylense.com/
This should be the base URL of the secure / HTTPS part of your site. Many payment processors do not require your checkout to be on HTTPS, but it is becoming increasingly recommended. For example:
https://www.myurl.com/mystore/
HTTPS Store URL: https://www.galaxylense.com/

Gaby

Gaby Díaz
Online Business...That's my passion!
www.gabydiaz.com

Hi Gaby, checking around the site it seems the urls are consistent, what you describe is the user is losing their session. Ruling out a issue with the urls there are a couple other things that can cause it.
1. Check that there are no blank spaces at the very top of the pages and they have the following at the very to

<?php
session_cache_limiter('none');
session_start();
ob_start(); ?>

2. You may also want to put a ticket in with your has asking them to check that the session variables are functioning correctly on the server.

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates