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Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/15/2018 :  12:27:21  
Microsoft JET Database Engine error '80004005'

Disk or network error.

/vsadmin/inc/languagefile.asp, line 14
http://docssports.com

any ideas how to fix this

Kenneth Neely

Paradise
Ecommerce Template Guru

USA
1602 Posts

Pre-sales questions only
(More Details...)

Posted - 05/15/2018 :  12:40:08  
Whats on line 14?

Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/15/2018 :  12:48:46  
if sDSN="" then response.write "Database connection not set" : response.end
set cnn=Server.CreateObject("ADODB.Connection")
cnn.open sDSN
set rslang=cnn.execute("SELECT storelang FROM admin WHERE adminid=1")
storelang = trim(rslang("storelang")&"")
if storelang<>"" then

Kenneth Neely

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/15/2018 :  12:51:13  
cnn.open sDSN line 14

Kenneth Neely

Paradise
Ecommerce Template Guru

USA
1602 Posts

Pre-sales questions only
(More Details...)

Posted - 05/15/2018 :  13:15:15  
Can you open your Languagefile.asp and tell us whats on line 14

Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/15/2018 :  13:19:21  
cnn.open sDSN line 14


Kenneth Neely

Andy
ECT Moderator

95440 Posts

Posted - 05/15/2018 :  13:39:33  
Hi

As I said in the email I sent I think the problem is down to either the database permissions or path to the database in db_conn_open.asp and your host really should be able to check that for you.

Andy

Please feel free to review / rate our software

Andy
ECT Moderator

95440 Posts

Posted - 05/16/2018 :  00:05:43  
It seems your host has been completely unhelpful, first of all you were forced to move servers because of the lack of TLS1.2 support, then they blamed the software version when in fact the problem was with their web.config set up and now they seem unwilling to check the database permissions for you. I would recommend cutting your losses and to a more friendly and supportive host like Servelink, www.servelink.com

Andy

Please feel free to review / rate our software

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/16/2018 :  07:40:00  
what is wrong with line 14, What should it read.
Regardless who is to blame , I need to FIX it I, ve been down now 2 weeks.
Store will Come up, and can go no farther.

Kenneth Neely

Andy
ECT Moderator

95440 Posts

Posted - 05/16/2018 :  07:43:55  
There is nothing wrong with line 14 but it is where the database is being accessed and that's why it throws an error there. Your host needs to make sure the database has write permissions but can not be browsed ie you can't type the location of the database into your address bar and view it online. They could also confirm the path to the database is correct, and that the location for the database on the server is the one they recommend.

Andy

Please feel free to review / rate our software

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/16/2018 :  07:48:20  
Which Data Base name?

Kenneth Neely

Andy
ECT Moderator

95440 Posts

Posted - 05/16/2018 :  08:14:24  
Do you mean you want to know the name of your database? It's the .mdb file in the access_db folder.

Andy

Please feel free to review / rate our software

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/16/2018 :  08:56:52  
https://stackoverflow.com/questions/22765404/microsoft-jet-database-engine-error-80004005-disk-or-network-error

Godaddy Refered me to This , they say databse is pointing to correct acess db files.

SSl certicate Installed properly Now

Kenneth Neely

Andy
ECT Moderator

95440 Posts

Posted - 05/16/2018 :  09:28:23  
Are any of the store pages showing or is it just a problem when you add to cart? I can't get your site to come up here so can't check that for you.

Andy

Please feel free to review / rate our software

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/16/2018 :  09:32:12  
that error is fixed

Now i have this error
when completing check out
Error, couldn't connect to https://secure.authorize.net/gateway/transact.dll (-2147012739).
An error occurred in the secure channel support

Kenneth Neely

Andy
ECT Moderator

95440 Posts

Posted - 05/16/2018 :  09:46:29  
You would get that error if TLS1.2 wasn't supported by the host - see the note here on the authorize.net website https://support.authorize.net/s/article/Authorize-Net-Support-for-SSL-TLS-FAQ and here on ours https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107642

Andy

Please feel free to review / rate our software

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/16/2018 :  11:03:35  
Still No luck, I need help.. Godaddy is worthless, as you said. I,m setup new account @servelink..

I check a SSL Checking Site and Get this:docssports.com does not resolve to an IP address. Please make sure your DNS records are set up correctly.

docssports.com does not resolve to an IP address. Please make sure your DNS records are set up correctly.


Kenneth Neely

Andy
ECT Moderator

95440 Posts

Posted - 05/16/2018 :  11:05:27  
There will be a delay while the domain propagates. Servelink can tell you how long that should be.

Andy

Please feel free to review / rate our software

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/16/2018 :  11:55:01  
I just found out after 20 rep with Godaddy, after we move to new server, the domain was parked???

Kenneth Neely

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/23/2018 :  12:24:08  
if sDSN="" then response.write "Database connection not set" : response.end
set cnn=Server.CreateObject("ADODB.Connection")
cnn.open sDSN
set rslang=cnn.execute("SELECT storelang FROM admin WHERE adminid=1")
storelang = trim(rslang("storelang")&"")
if storelang<>"" then

is this the correct Code

Kenneth Neely

Kenneth Neely
Starting Member

USA
43 Posts

Pre-sales questions only
(More Details...)

Posted - 05/23/2018 :  12:34:19  
When I updated Files change by main.dwt, if got the conneccion error.
You fixed it before,?
Microsoft JET Database Engine error '80004005'

Disk or network error.

/vsadmin/inc/languagefile.asp, line 14

Kenneth Neely
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