Postal Rates to Canada see out of order

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WaltG Ecommerce Template Expert USA 845 Posts Pre-sales questions only (More Details...)	Posted - 05/16/2018 : 08:35:14 When I receive and order from Canada the Postal charges are (ex) $25. But when I generate the postage in Stamps.com the charge is $35. That's a $10 loss. Hard to go back to the customer and ask for more money so I end up eating this. My website is connected to the US Postal Systems and know that the Stamps.com site downloads the latest costs so I can't figure out why this large difference. Walt www.rustystumps.com Manufacturer of fine scale model railroad kits and detail parts
dbdave ECT Moderator USA 10468 Posts	Posted - 05/16/2018 : 08:43:23 Is it a weight difference? Perhaps you are not accounting for the weight of the box and packing. (There is a setting for that in includes) quote: Set the initial box weight. (Minimum version 6.0.3) If you want to set the initial weight of your shipping box / packaging, set the following initialpackweight=2.5 Have you looked at the weight of the item as it's set in your website, and the actual weight of the shipment? Edited by - dbdave on 05/16/2018 08:44:45
WaltG Ecommerce Template Expert USA 845 Posts Pre-sales questions only (More Details...)	Posted - 05/16/2018 : 10:06:44 Dave, 3 ounces more is all. I don't think that would equate to $10 in postage. Walt www.rustystumps.com Manufacturer of fine scale model railroad kits and detail parts
Andy ECT Moderator 95440 Posts	Posted - 05/16/2018 : 11:00:20 Have you checked the USPS site to see what they quote for delivery? Andy Please feel free to review / rate our software
dbdave ECT Moderator USA 10468 Posts	Posted - 05/16/2018 : 13:36:22 3 ounces on an international shipment would possibly be $10.00 You should change the weight in the shipping quote to see how much price difference it makes.
dbdave ECT Moderator USA 10468 Posts	Posted - 05/16/2018 : 14:57:27 Hi Walt, if you want to give me the shipment weight, I will pull a quote off my website with a product that is the same weight.
WaltG Ecommerce Template Expert USA 845 Posts Pre-sales questions only (More Details...)	Posted - 05/17/2018 : 07:51:29 Dave, 1 pound 3 ounces is what the package weighed Walt www.rustystumps.com Manufacturer of fine scale model railroad kits and detail parts
dbdave ECT Moderator USA 10468 Posts	Posted - 05/17/2018 : 19:32:15 Hi Walt, I never asked what service that was. I use first class mail and priority. This is my website quotes for a shipment to Ontario from Florida with an order that is just over 1 pound. USPS First-Class International $17.00 USPS Priority International $40.25 Based on my memory, our International postal shipping rates are usually very close. What service is this in your original post?
WaltG Ecommerce Template Expert USA 845 Posts Pre-sales questions only (More Details...)	Posted - 05/18/2018 : 10:59:02 Dave, I used First Class International as much as I can. Only International if the customer wants it. Many times I break the order down to two or three smaller boxes so they all go out First Class International. Walt www.rustystumps.com Manufacturer of fine scale model railroad kits and detail parts
Andy ECT Moderator 95440 Posts	Posted - 05/18/2018 : 23:50:38 What exactly do you have entered in the weight field in the product admin page? Andy Please feel free to review / rate our software
WaltG Ecommerce Template Expert USA 845 Posts Pre-sales questions only (More Details...)	Posted - 05/22/2018 : 04:58:22 2 pounds is what's there as far as weight. I don't have any issue with the US Postal rates on the same packages. Also packages to Australia are almost exactly the correct amount on the same items. It's only the Canadian postage that I have issues with. Walt www.rustystumps.com Manufacturer of fine scale model railroad kits and detail parts
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