Cannot login

Author	« Topic »
Andrey9 New Member Israel 98 Posts	Posted - 05/24/2018 : 06:29:19 When I tried to do login as an any client from a client list in admin manu - I still get guest welcome page! There is same non login result from Microsoft Edge, Google Chrome, Internet Explorer. What to do to resolve this problem? Kislev Andrey
Andy ECT Moderator 95440 Posts	Posted - 05/24/2018 : 06:37:58 Hi I just tested that here and it's working fine in the last version. I saw some caching issues with Godaddy servers recently, is this Godaddy hosted? Andy Please feel free to review / rate our software
Andrey9 New Member Israel 98 Posts	Posted - 05/24/2018 : 06:45:20 There is Hostmonster hosting. There is happening in computer of my partner. In my computer this option working fine. Kislev Andrey
Andy ECT Moderator 95440 Posts	Posted - 05/24/2018 : 07:18:25 That would suggest a local problem rather than a code or hosting problem then - is he using a different browser? Maybe the extensions or plugin installed are causing a conflict or has something like cookies or javascript disabled, something along those lines I'd imagine. Andy Please feel free to review / rate our software
Andrey9 New Member Israel 98 Posts	Posted - 05/25/2018 : 06:05:23 This is problem began after last windows 10 update. The computer configuration is default. We have 2 sites on the same hosting. In the second site login work correct. They are both have last update. What else can be different between those sites? Kislev Andrey
Andy ECT Moderator 95440 Posts	Posted - 05/25/2018 : 06:12:00 The site is the same, I imagine it's a browser difference between the two computers you are viewing on. Maybe the first thing would be to remove any extensions / plugins from the browser and see if that was the issue. Andy Please feel free to review / rate our software
Andrey9 New Member Israel 98 Posts	Posted - 05/25/2018 : 06:22:20 I talking about one comuter. Win 10 is installed on it. I tried to do login as a client from admin menu. in site www.tiensisrael.com working fine in any browsers in site www.tiens.co.il does not workin in any browsers The both sites have version Ecommerce Plus PHP v6.8.5 Where look for a problem? Kislev Andrey
Andy ECT Moderator 95440 Posts	Posted - 05/25/2018 : 07:54:25 Sorry, I thought you said they were different computers, same site. Are they on the same server? Andy Please feel free to review / rate our software
Andrey9 New Member Israel 98 Posts	Posted - 05/25/2018 : 08:36:36 The sites located on the same server and the same hosting Kislev Andrey
Andy ECT Moderator 95440 Posts	Posted - 05/25/2018 : 09:14:41 I can't see why it should work on one site and not another at the same location. Would you like to send me on the control panel login of the site not working via email and I'll take a look. Andy Please feel free to review / rate our software
	« Topic »