ortizwerx
Advanced Member
USA
198 Posts Pre-sales questions only (More Details...)
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 Posted - 06/02/2018 : 07:39:14
Hi, My customers continuously complain there login access does not work properly or does not process. I attempted to create a login myself using one of my clients and I found it to not go through. Is there something I am doing wrong? Is it possible for someone to attempt to create an account on my website to see if you get the same results?
My site name is https://www.worldofonesixth.com
Thanks,
Eddie
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Andy
ECT Moderator
95440 Posts |
Posted - 06/02/2018 : 07:47:51
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ortizwerx
Advanced Member
USA
198 Posts Pre-sales questions only (More Details...)
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Posted - 06/02/2018 : 08:04:31
Hi Andy, I can't give you an accurate date as to when it started happening but I do have quite a few customers that successfully created accounts in the past. I would say it is recent though although I cannot find specifically when my customers add their details into my queue.
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Andy
ECT Moderator
95440 Posts |
Posted - 06/02/2018 : 08:29:45
I was wondering if it was a sessions problem. Do you ever have any issues logging into your store admin? Who are you hosting with by the way as I think something similar came up recently with a Godaddy user. Andy Please feel free to review / rate our software |
ortizwerx
Advanced Member
USA
198 Posts Pre-sales questions only (More Details...)
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Posted - 06/02/2018 : 08:53:34
I do use Godaddy. I have not encountered any issues logging into my admin though.
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Andy
ECT Moderator
95440 Posts |
Posted - 06/02/2018 : 09:23:34
OK maybe it's not sessions. Do you have any cache coding in your .htaccess file, can you check with your host or hosting control panel to see if there is caching turned on on your server? Andy Please feel free to review / rate our software |
ortizwerx
Advanced Member
USA
198 Posts Pre-sales questions only (More Details...)
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Posted - 06/02/2018 : 16:02:33
Let me check...
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Phil
ECT Moderator
United Kingdom
7715 Posts |
Posted - 06/03/2018 : 03:10:25
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Andy
ECT Moderator
95440 Posts |
Posted - 06/03/2018 : 03:19:43
Phil, I never heard back from the client to check the log files and I think he was changing server anyway. Were you able to look at the logs and see if anything there was reported after attempting to log in? Andy Please feel free to review / rate our software |
Phil
ECT Moderator
United Kingdom
7715 Posts |
Posted - 06/03/2018 : 03:38:54
Hi Andy, jeff oster isn't my client but was experiencing the exact problem and I was hoping he'd get further with Go Daddy support than my client did. I see since then he's moved to another host. I did try my client's site on my localhost and the issue didn't exist 
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Andy
ECT Moderator
95440 Posts |
Posted - 06/03/2018 : 04:54:13
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Phil
ECT Moderator
United Kingdom
7715 Posts |
Posted - 06/03/2018 : 05:29:45
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Andy
ECT Moderator
95440 Posts |
Posted - 06/03/2018 : 06:29:42
The demo store at ectwp.com is on Godaddy (for testing purposes I hasten to add) and I can't recreate it there. What server set up / plan does the cilent or op have to see if we can narrow it down a bit? Andy Please feel free to review / rate our software |
ortizwerx
Advanced Member
USA
198 Posts Pre-sales questions only (More Details...)
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Posted - 06/04/2018 : 08:21:22
Nothing on my .htaccess file relating to caching
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Andy
ECT Moderator
95440 Posts |
Posted - 06/04/2018 : 09:16:51
I looked at the site Phil mentioned this morning and that is now working and we're waiting to hear back if any changes were made there as we didn't touch anything. While we're waiting though if you'd like to send me on FTP details I'll check everything looks correct there. Andy Please feel free to review / rate our software |
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