Hi All,

We just past our audit for using credit cards.
However, now that I have enabled the credit cards no emails are being sent for the customer receipt/orders, to either the customer or us for processing the orders.
any ideas what may be the issue?
Thanks

Hi

Is it just emails from that payment provider that are not being sent or is it any order email / order status email / email a friend that are not working? Are the orders showing as authorized in the admin orders page and which payment provider are you using?

Andy

Please feel free to review / rate our software

HI Andy,

• All Emails were working when in Demo mode and testing.


• No Order Emails, Status, or Email a friend, no emails are being sent or are currently working after enabling processor and processor completing their audit and turning on the ability to process cards.


• Order is Authorized and has an authorization number


• Payment Provider is Authorize.net (AIM)


• Also setup payment by email to test and that is not working as well

Hi Andy,
Problem is solved, I had an issue with the smtp server settings.
Thanks

Glad that's sorted and thanks for letting us know.

Andy

Please feel free to review / rate our software