Using v.Ecommerce Plus ASP v6.7.2 on my site - www.lovepate.co.uk
When I receive an order it sends:-
Thanks with order, info to client + Order at your Store, to my email. [as requested in - main settings - in back-office]

I am using same main settings in my web - www.kitchenworktopsdirect.co.uk - using Ecommerce Plus ASP v6.9.2.
When I receive an order it sends - Thanks with order, info to client
BUT DOES NOT SEND - Order at your Store, to my email. [as requested in - main settings - in back-office]

So I do not know if an order has been placed.

???something in the main vsadmin ???

why does it not send - email route is valid & receives separately sent emails - so that is OK.



Ken

It seems they're on different servers but possibly not using the same host so I would have a word with Fasthosts and see if they can help you

lovepate.com
ns1.streamlinedns.co.uk
ns2.streamlinedns.co.uk

kitchenworktopsdirect.co.uk
ns1.livedns.co.uk
ns2.livedns.co.uk
ns3.livedns.co.uk

There's some further help here - https://help.fasthosts.co.uk/app/answers/detail/a_id/40/~/sending-email-from-your-website



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Thanks, sorted.

email routing not recognised by fasthosts.

Now dealt with

Ken