Cart not working

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jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 05:53:58 Everything works adding items to the cart, but it will not process credit cards at all. Ideas?
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 06:03:43 Hi I tried your checkout and the only thing I noticed was that I was switched from the URL with the "www" to one without when checking out. I'm not sure if that is the reason for the problem but which payment provider are you using and what error do you get? Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 06:11:24 I am using Authorize.net
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 06:12:31 The error I get is: "This transaction has been declined."
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 06:21:55 Can you log into your authorize.net control panel and look at the reason they give for the declined order - ignore my test as I was using a dummy number. Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 06:28:27 Apparently the transactions don't make it to Authorized.net! There are no unauthorized transactions listed!
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 06:46:27 Can you check your set up with our example here of AIM https://www.ecommercetemplates.com/phphelp/ecommplus/authorizenet.asp - if that looks ok, I would call auth.net to see if there is a problem with your account. I would also add this to your .htaccess file <IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{HTTP_HOST} ^yoursite\.com [NC] RewriteRule (.*) http://www.yoursite.com/$1 [L,R=301] </IfModule> to force people onto the URL with "www" making sure the Store URL and https url in your main admin settings both include the "www" Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 07:03:11 I talked with Authorize.net, and everything is good on their end. The store is now in test mode for you. Not sure where to locate the .htaccess file.
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 07:15:41 I tried another order and get the same result. The file .htaccess file would be in the store root, in the older called /store/ - you can edit it any text editor Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 07:23:22 I'm sorry, but I don't see a .htaccess file!
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 07:30:25 Would you like to send me an email with your FTP details and I'll take a look? Make sure the Store URL and HTTPS URL are both set in the main admin settings with the "www" Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 07:43:55 I emailed you the FTP info.
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 08:51:55 I added that for you. You are still getting the transaction declined message. When did this stop working and did you make any changes to the site around that time? Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 09:09:59 Thanks for adding that. It stopped working yesterday. I have not made any other changes ??? What if I backed up my store and re-uploaded my old store to see if it works?
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 09:14:49 No, don't upload your old store as the database may be on a different version. So you're saying it suddenly stopped, did it work after you last updated? Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 09:15:36 Yes, it worked for a couple of days.
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/12/2018 : 10:21:51 What is the next step?
Andy ECT Moderator 95440 Posts	Posted - 07/12/2018 : 10:39:28 You can send me on your control panel details and I can check your set up. Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/13/2018 : 08:00:12 Andy, I emailed you my information
Andy ECT Moderator 95440 Posts	Posted - 07/13/2018 : 08:34:17 I checked your settings and they may be ok but obviously I can't be sure so go into your auth.net admin and check the API Login ID and Transaction Key, and compare those with what you have in your store admin. I think you are able to generate a new Transaction Key so that might be worth trying. Your API Login ID may be incorrect but again I can't be sure. I ran the updater on the store just in case. Andy Please feel free to review / rate our software
jviney Advanced Member USA 258 Posts Pre-sales questions only (More Details...)	Posted - 07/13/2018 : 09:57:25 I talked to Authorize.net and they said nothing has changed on their end. They wanted me to ask you to get the response code that is being sent by the software and let them know what it is.
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