ECT SOCIAL SHARE information cannot be updated

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garykit Starting Member Hong Kong 45 Posts Pre-sales questions only (More Details...)	Posted - 08/27/2018 : 23:00:54 Hi Andy, After I update my ECT into version 7.0, the admin page of ECT SOCIAL SHARE cannot be updated. After I try to update "Share URL" , all information are blank. What should I do now? Best Regards, Gary
Andy ECT Moderator 95440 Posts	Posted - 08/28/2018 : 02:37:47 Hi Gary I've moved the post to the Wordpress forum for you. I'll test that out here and get back to you. Andy Please feel free to review / rate our software
garykit Starting Member Hong Kong 45 Posts Pre-sales questions only (More Details...)	Posted - 08/28/2018 : 02:40:21 Hi Andy, Thank you for your quick reply! Ok, wait for your good news. :) Best Regards, Gary
Andy ECT Moderator 95440 Posts	Posted - 08/28/2018 : 02:57:54 I just updated our demo store, ectwp.com to ECT v7 and the social plugin shows and works fine here. Can you try disabling it (or even removing it) and then enabling again to see if that gives it a kick? Andy Please feel free to review / rate our software
garykit Starting Member Hong Kong 45 Posts Pre-sales questions only (More Details...)	Posted - 08/29/2018 : 01:01:22 Hi Andy, I have removed this plugin and enabled this plugin by uploading a new the folder 'ect-social-share' to the '/wp-content/plugins/' directory. Although the system notified me the information was save successfully, but all the fill are blank again in the ect-social-share admin page as follow image: [img]https://kagiweddings.com/images/ECTSocialShare_errorMessage.jpg[/img] How can I resolve it? Best Regards, Gary
Andy ECT Moderator 95440 Posts	Posted - 08/29/2018 : 01:30:39 I'm not sure to be honest as I haven't seen that before. Would you like to send me an email with the wordpress login and I'll try it out here? Andy Please feel free to review / rate our software
garykit Starting Member Hong Kong 45 Posts Pre-sales questions only (More Details...)	Posted - 08/29/2018 : 03:16:10 just email you the information. Thank you for your help
Andy ECT Moderator 95440 Posts	Posted - 08/29/2018 : 07:27:59 Maybe your browser was caching but it works fine for me and you'll see I enabled the social media platforms and added your URL. I would perhaps try a different browser. Andy Please feel free to review / rate our software
garykit Starting Member Hong Kong 45 Posts Pre-sales questions only (More Details...)	Posted - 08/30/2018 : 02:30:57 Hi Andy, I have finally checked that this function is not supported in Chinese Character. Best Regards, Gary
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