For some reason when folks go to use PayPal (standard), they now have the choice to login to PayPal or create an account but the guest checkout option is missing. And the people do not want a PayPal account.

PayPal says it is "your (our) problem."

Where do I start??

Thanks for any direction.

https://www.cnyeta.org/7916/store/store-warning.asp

Hi

Did they give you any more information than that, I thought it depended on the type of PayPal account or account setting.

Andy

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They did not.

They are not the easiest to deal with either. (but usually their service works without issue)

Nothing that I am aware of changed on my end.

We use PP Standard.

???

Thanks
m


PS: We did check the settings on their end and they were set to allow guest payments

There's no setting on our end to have an optional account or not although I did find this post which outlines a similar problem which may help https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=106529

Andy

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Thanks Andy,

I add this in case anyone else does this.

We had to change our PayPal email address. And we never changed the email address in Ecommerce so the sales were just sitting at PayPal.

That ALSO fixed the ability where we lost the ability to take GUEST PP Credit Cards.

Also PP says if we switch to Express Checkout we will never have this issue again.

I hope this thread helps someone else!

As always thanks!!

Glad you got it sorted out and thanks for sharing the resolution too.

Andy

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