Mobility issue per google

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matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/29/2018 : 16:15:17 Search Console has identified that your site is affected by 2 new Mobile Usability related issues. This means that Mobile Usability may be negatively affected in Google Search results. We encourage you to fix these issues. this is the link... https://www.lazermodels.com/index.php/category/uncategorized/ not sure how it is generated or from where but none of the css is there. any help thanks Craig Matheny LazerMmodels.com
dbdave ECT Moderator USA 10468 Posts	Posted - 10/29/2018 : 16:58:56 This is likely a situation where you have a custom 404 error page and the links there, including the css are not linked because the bad URL is several subdirectories deep. this page has the same problem - https://www.lazermodels.com/index.php/category/something/ Your custom 404 page can be fixed and it needs a directive that throws a response of 404 so search engines know this is a bad page and do not index it.
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/29/2018 : 17:10:12 Dave to my knowledge I have no custom 404 page Craig Matheny LazerMmodels.com
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/29/2018 : 17:15:23 looked in the htaccess file and no 404. can this be due to a bad ssl as I am having issues on that also? Craig Matheny LazerMmodels.com
dbdave ECT Moderator USA 10468 Posts	Posted - 10/29/2018 : 18:49:55 Perhaps it's something the host has setup, or a server setting that is trying to show a custom 404 page. Have you asked your host? https://www.lazermodels.com/index.php/badurl trys to show a page, so there is some kind of redirect for not found going on, or it's an issue with the rewrite you have Edited by - dbdave on 10/29/2018 18:52:58
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/30/2018 : 09:03:13 Let me ask this if I create a 404 set it up in the htaccess file would that fix the issue? Craig Matheny LazerMmodels.com
Andy ECT Moderator 95440 Posts	Posted - 10/30/2018 : 09:26:21 I think that would probably fix it. There are some handy .htaccess tools here that may help https://www.htaccessredirect.net/ Andy Please feel free to review / rate our software
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/31/2018 : 10:43:34 Possibly Dumb Question but can a 404 page be created by our template so it all looks the same? Craig Matheny LazerMmodels.com
Andy ECT Moderator 95440 Posts	Posted - 10/31/2018 : 10:46:09 Yes it can and probably should be done that way. Here's a good overview with examples https://designshack.net/articles/inspiration/what-makes-a-great-404-error-page/ Andy Please feel free to review / rate our software
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/31/2018 : 11:28:30 Ok I am lost I added the # ====================================================== # 404 INFO # ====================================================== ErrorDocument 404 /404.html to .htaccess.. tested it https://www.lazermodels.com/badinfo/test worked great small 404 in upper left corner test page. However if I test https://www.lazermodels.com/index.php/category/uncategorized/ the original or anything with index.php in it the 404 does not work. Craig Matheny LazerMmodels.com
V45 Advanced Member United Kingdom 416 Posts Pre-sales questions only (More Details...)	Posted - 10/31/2018 : 11:49:20 . Edited by - V45 on 10/31/2018 11:50:31
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 10/31/2018 : 11:53:31 Correct... that is the test page. Now try these 2 links.. https://www.lazermodels.com/badinfo/test this one will find the 404 page https://www.lazermodels.com/index.php/category/uncategorized/ this one will not Please tell me what I have wrong Craig Matheny LazerMmodels.com
Andy ECT Moderator 95440 Posts	Posted - 11/01/2018 : 01:36:59 I'm not sure why that is happening - can you check with your host as it is more of a hosting set up thing rather than a store setting and hopefully they can see where things are going wrong? Andy Please feel free to review / rate our software
matheny00 Ecommerce Template Expert USA 633 Posts Pre-sales questions only (More Details...)	Posted - 11/01/2018 : 14:07:11 No luck from them on this issue they claim the coding is causing this Craig Matheny LazerMmodels.com
Andy ECT Moderator 95440 Posts	Posted - 11/02/2018 : 01:06:48 That's not very helpful of them and really not sure what they mean by coding causing it to be honest. Maybe the best thing is to find out why Google is picking up on a badly formed URL - I'd try the free version of screaming frog which will check for bad links on your site https://www.screamingfrog.co.uk/seo-spider/ Andy Please feel free to review / rate our software
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