melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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 Posted - 11/10/2018 : 18:58:31
Hi - after upgrading the admin site tosses up a 500 internal server error after logging in and password is approved.
I also none of the cart buttons work on the live site. Thoughts? I uploaded all of the files and did the updatestore.asp. Did those steps twice to ensure all the files made it. I'm stumped.
Site is lulubelletours.com
Also - I purchases the 6 month package yesterday so it should be reflected on this email. Thanks!
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quadrant
Ecommerce Template Guru
United Kingdom
1110 Posts Pre-sales questions only (More Details...)
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Posted - 11/11/2018 : 00:02:49
Hi,
If your add to cart buttons are not working it sounds like you haven't included this line on your pages that's now a requirement:
<script type="text/javascript" src="/js/ectcart.js"></script>
When you upgrade you are shown message letting you know this.
You can find more info on this here:
https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=110209
Regards,
David
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Andy
ECT Moderator
95440 Posts |
Posted - 11/11/2018 : 00:26:22
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Phil
ECT Moderator
United Kingdom
7715 Posts |
Posted - 11/11/2018 : 05:16:25
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melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/11/2018 : 08:50:43
Hi - thanks. I must have glossed over adding in the extra code. That did the trick to make the buttons activated again.
1) I tried to do a test checkout and once I got to PayPal - when I click the confirm button, paypal just thinks for a second and refreshes to the same page. No emails or money is sent.
2) I have asked the host to turn off the friendly error messages. Hopefully that is done soon.
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melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/11/2018 : 09:48:05
The host doesn't want to turn off the friendly error messages but sent me this:
2018-11-11 08:46:14 73.221.252.49 500 GET /vsadmin/admin.asp |51|80004005|Could_not_use_'';_file_already_in_use. HTTP/1.1
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Andy
ECT Moderator
95440 Posts |
Posted - 11/11/2018 : 10:01:57
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melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/11/2018 : 18:25:26
It's an access database. I looked at the permissions and it has full read/write permissions on the server. Is there something else I should be looking for?
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dbdave
ECT Moderator
USA
10468 Posts |
Posted - 11/11/2018 : 19:26:01
If the database is in a folder, check permissions on the folder itself.
Ideally, it will be a folder outside of the root.
Here is an explanation of the error right from Microsoft - https://support.microsoft.com/en-us/help/289681/you-may-receive-a-file-already-in-use-error-message-when-you-try-to-op
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melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/12/2018 : 13:22:06
Hi - it is outside the root. Double checked permissions and they all are read/write.
I have another site setup on the same server with the same settings and it works fine. I can't figure out why, after upgrading, the admin site tosses up this error.
GET /vsadmin/admin.asp |51|80004005|Could_not_use_'';_file_already_in_use. HTTP/1.1
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Andy
ECT Moderator
95440 Posts |
Posted - 11/13/2018 : 00:04:42
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melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/13/2018 : 06:38:41
It all looks like it does. The host dug deeper and sent me this to check:
Microsoft JET Database Engine error '80004005'
Could not use ''; file already in use.
/vsadmin/inc/incloginfunctions.asp, line 51
---
Is it the same issue with the database permissions?
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Andy
ECT Moderator
95440 Posts |
Posted - 11/13/2018 : 06:55:27
That did come up before and was fixed for both these customers by giving the database folder write permissions https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=110114 I'm really sure that is the problem. Andy Please feel free to review / rate our software |
melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/13/2018 : 08:07:02
I'm sure it is the issue however I'm not sure why upgrading the software would cause the problem. Also, I've checked the permissions over and over and it still doesn't resolve the issue.
Should I try using version 7.0? I'm at a loss on what to do.
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Andy
ECT Moderator
95440 Posts |
Posted - 11/13/2018 : 08:24:09
I don't know why updating would cause the permissions to be lost either but it happened to the two users on that thread and that was the cause of the error they received. Could you ask your host to set the write permissions for you? Andy Please feel free to review / rate our software |
melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/13/2018 : 08:38:53
Yeah - I asked them again to check. I think this is the fifth time I've asked.
Could the database have gotten corrupted? Is there anyway to test write permissions on another file?
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melodyKO
New Member
USA
56 Posts Pre-sales questions only (More Details...)
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Posted - 11/13/2018 : 10:45:48
Server techs are basically done with me as everything indicates that the database has write permissions.
Can I put the database on another server and test it?
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Andy
ECT Moderator
95440 Posts |
Posted - 11/13/2018 : 10:59:08
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Upgrade crashes admin site
