Email Messages

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tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 07:10:36 On Monday of this week our emails for confirming order with our customers as well as the email we receive to notify that an order was placed stopped being sent. We have changed nothing with the possible exception of an update in Plesk that would have been automatic. It has only affected one of our sites dogtagmachines.com. On the others the email is still working. We use Microsoft Office 365 for our emails. I am going to try to have our server moved back to a previous date to see if that resolves the issue. Please advise if you have any idea how to solve this.
Andy ECT Moderator 95440 Posts	Posted - 11/21/2018 : 07:36:45 Hi The first thing I would do is go through the troubleshooting here https://www.ecommercetemplates.com/help/email-help.asp - what version is the store on by the way as that may help searching for a solution? Andy Please feel free to review / rate our software
tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 07:56:44 Thanks Andy. 6.8.5
Andy ECT Moderator 95440 Posts	Posted - 11/21/2018 : 07:59:01 I asked as PHPmailer is now included in the updater and admin from version 6.9.3 so that might be a good reason to update if you can https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=110212 Andy Please feel free to review / rate our software
tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 08:04:55 Andy. I looked at the troubleshooting guide and everything looks fine. The email was working fine last week. We noticed the problem on Monday of this week. I changed nothing in ECT from last week until now.
Andy ECT Moderator 95440 Posts	Posted - 11/21/2018 : 08:10:48 If nothing changed on the store side of things, could you ask your host what might have changed server side? Andy Please feel free to review / rate our software
tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 08:14:43 I will contact them now.
tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 08:40:13 So I should update to 6.9.3
Andy ECT Moderator 95440 Posts	Posted - 11/21/2018 : 08:42:34 I can't see any harm in doing that. Read the important note here about adding ectcart.js https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=110209 Andy Please feel free to review / rate our software
tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 09:52:03 Andy. If I have you do it what do you need? I do not mind paying whatever it costs.
Andy ECT Moderator 95440 Posts	Posted - 11/21/2018 : 09:53:51 We have that service available here for a nominal fee https://www.ecommercetemplates.com/Apply-Updater Andy Please feel free to review / rate our software
tommieboyz Advanced Member 128 Posts Pre-sales questions only (More Details...)	Posted - 11/21/2018 : 10:01:16 Just paid. Let me know what else you might need.
Andy ECT Moderator 95440 Posts	Posted - 11/21/2018 : 10:06:53 Thanks, I have sent you an email. Can you make sure the latest dwt file is uploaded to the server as I'll need that to add the ectcart.js file Andy Please feel free to review / rate our software
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