HELP! Updated to 6.9.6 Now checkout broke

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Bob88 Ecommerce Template Expert 958 Posts Pre-sales questions only (More Details...)	Posted - 01/27/2019 : 07:50:24 Updated to 6.9.6 and ran test order. Didn't work. Using Authorize SIM Method. HOW TO I UNDO ALL UPDATES AND PUT STORE BACK TO THE WAY IT WAS. I'M LOSING ORDERS. ERROR: https://secure.authorize.net/gateway/transact.dll In Association with EcommerceTemplates.com Thank You For Shopping at Our Store Sorry, there seemed to be an error ! If you need any help with your purchase, then please be sure to contact us. The error report returned by the server was: Continue Shopping Please Click Here to Head Back to Our Store Edited by - Bob88 on 01/27/2019 07:52:16
Andy ECT Moderator 95440 Posts	Posted - 01/27/2019 : 07:56:45 Hi Bob Did you enter the 128 character Signature Key or is this still using the MD5 Hash? Does the field label show MD5 Hash / Signature Key in the auth.net sim admin page? Andy Please feel free to review / rate our software
Bob88 Ecommerce Template Expert 958 Posts Pre-sales questions only (More Details...)	Posted - 01/27/2019 : 07:58:41 Still using MD5 Hash. No changes there. Yes. It shows MD5 Hash/Signature in admin payment providers Edited by - Bob88 on 01/27/2019 08:00:07
Andy ECT Moderator 95440 Posts	Posted - 01/27/2019 : 08:15:45 The set up should work with either and did when I was testing, having said that though, make a note of your MD5 hash and then replace it with the Signature Key you can generate in the auth.net admin. Andy Please feel free to review / rate our software
Bob88 Ecommerce Template Expert 958 Posts Pre-sales questions only (More Details...)	Posted - 01/27/2019 : 08:17:08 I WANT TO PUT THE SITE BACK TO THE WAY IT WAS. HOW DO I DO THAT? CAN I JUST REPLACE THE FILES OR DO I NEED TO REPLACE THE DATABASE?
Andy ECT Moderator 95440 Posts	Posted - 01/27/2019 : 11:42:11 I followed up in the other thread, can you let us know if you got it working or where you are at? Andy Please feel free to review / rate our software
Bob88 Ecommerce Template Expert 958 Posts Pre-sales questions only (More Details...)	Posted - 01/27/2019 : 12:40:56 I put everything back to where it was before except the database. When I enabled the backup database using the old files I got the error mentioned in this thread. So the cart is working in spite of the fact you said that it wouldn't using old files and the new updated database. I don't want to start changing authorize.net settings as I'm not convinced that will work either or that I will be able to fix it if it doesn't work either. At least customers can checkout now. I gave my notice to the website owner as this is beyond my capabilities now. If any developer reads this, the owner of www.grabbarspecialists.com is now looking for someone to take my place. Edited by - Bob88 on 01/27/2019 17:58:06
Andy ECT Moderator 95440 Posts	Posted - 01/27/2019 : 13:25:40 I'm not sure what error you're referring to there but if the files and database are on different versions it would be quite possible there was a problem. Would you like me to contact the store owner? Andy Please feel free to review / rate our software
Bob88 Ecommerce Template Expert 958 Posts Pre-sales questions only (More Details...)	Posted - 01/27/2019 : 14:06:15 You can contact the store owner if you're interested in managing the Grab Bar Specialists website. I just don't want to do this anymore. www.grabbarspecialists.com Edited by - Bob88 on 01/27/2019 17:57:35
dbdave ECT Moderator USA 10468 Posts	Posted - 01/27/2019 : 15:36:43 Hi Bob, please consider removing those email addresses from your posts. The "bots" will crawl forums looking for email addresses to harvest and send spam.
Bob88 Ecommerce Template Expert 958 Posts Pre-sales questions only (More Details...)	Posted - 01/27/2019 : 18:00:17 All email addresses removed. Didn't know that would be a problem. There is contact info on the www.grabbarspecialists.com website.
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