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 ASP (Windows server) versions
 Error in Sales Tax Charge
Author « Topic »  

markaricnewsom
Advanced Member

USA
223 Posts

Pre-sales questions only
(More Details...)

Posted - 01/28/2019 :  13:58:45  
I have a client in Texas that charges state sales tax only to residents of Texas, but also only on certain taxable products. They forwarded me an order that had 5 non-taxable items and it was randomly charged $0.11 for the total order. I logged in and manually verified each product and all 5 were marked exempt. Therefore, it should have not charged anything at all. We're running v 6.6.3 and this only just started happening and doesn't happen on all orders. It's a random thing. Any ideas?

Mark Newsom
Web Consultant
P.O. Box 852
Kimberling City, MO 65686

Marshall
Ecommerce Template Guru

USA
1916 Posts

Posted - 01/28/2019 :  21:34:26  
Do you have it set to charge tax on shipping?

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
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Cenlyt.com

Andy
ECT Moderator

95440 Posts

Posted - 01/29/2019 :  00:09:58  
Hi Mark

That is also quite an old version now so should really be updated.

Andy

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