Doing Update 6.9 Store Goes Offline

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greatmusicproducts Advanced Member USA 190 Posts Pre-sales questions only (More Details...)	Posted - 02/14/2019 : 12:53:30 Hi Guys, I may be confused on the js file situation but I have version v6.8.3 and everytime I try to update to the newest version 6.9 the whole site goes down. I can't get in the front end or the back end. I do have an extra field in my database file for the products called Manufacturer which did give me an issue in the past but I removed that field before doing the update and still I get the server error 500 Internal server error, the server encountered an internal error or misconfiguration. I am confused on the JS file which I did create the directory and upload but I did not add the <script type="text/javascript" src="/js/ectcart.js"></script> to all of my pages but even if I did not shouldn't I still be able to get into the back end of the site to log in?? I really can't afford to pay for someone to do the upgrade but would appreciate any help you can provide. rlafave
Andy ECT Moderator 95440 Posts	Posted - 02/14/2019 : 13:03:33 Hi Can you ask your host to turn off friendly error messaging so it's possible to see what error is being masked there by the generic error? You can also do that yourself with the help here https://www.ecommercetemplates.com/help/troubleshooting.asp#asp11 Andy Please feel free to review / rate our software
insight ECT Moderator USA 4479 Posts	Posted - 02/14/2019 : 15:21:00 https://servelink.com/clients/index.php?rp=/knowledgebase/29/Internal-Server-Error-HTTP-500.html Peter ServeLink Professional ecommerce web hosting for ASP & PHP https://servelink.com Take a look at our image upload/resize tool for the ASP cart https://servelink.com/clients/cart.php?gid=7
greatmusicproducts Advanced Member USA 190 Posts Pre-sales questions only (More Details...)	Posted - 02/15/2019 : 12:18:16 I think this upgrade may be to much for my skills, my current versions is working fine but again both times I tried to update everything went down. It looks like it is only $69.95 to have you guys do the upload? If so I think that would be much better then me trying to do this particular upgrade. Would that be ok? rlafave
Andy ECT Moderator 95440 Posts	Posted - 02/15/2019 : 12:22:38 That would be fine and we would get the site updated within 24 hours. Andy Please feel free to review / rate our software
greatmusicproducts Advanced Member USA 190 Posts Pre-sales questions only (More Details...)	Posted - 02/15/2019 : 12:38:35 All set I have made the purchase for your Updater Service. Let me know what you need from me, I also put notes in with the order that will be important. Rick rlafave
Andy ECT Moderator 95440 Posts	Posted - 02/15/2019 : 12:40:18 Thanks Rick, I'll follow up via email. Andy Please feel free to review / rate our software
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