no order info. in email or after order screen

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pschneider Advanced Member USA 218 Posts	Posted - 02/18/2019 : 07:50:55 My new site, max-well.net is now processing orders, but in test orders, both in the "Thanks" screen following the order and in the "Order at your store" email there is no information - it is just blank. But when I go to the Store Admin the information is there. Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 02/18/2019 : 07:55:21 Hi Paul Are you using or were you using the digital download plugin as that may have a bearing here? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 02/18/2019 : 08:00:55 Hi, Andy. You set up this site for me, and I haven't added any digital download button myself. Does that help? Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 02/18/2019 : 08:25:06 Sorry, didn't realize you were using digital downloads - I have added that. Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 02/18/2019 : 13:41:56 Thanks, Andy. I just put through another test order and it is still coming back blank. I received my email as a customer and as a merchant, and both were blank. Plus when I click for a Printable Version, it is blank. However, I do receive emails each time from my merchant service provider, verifying the order. Thanks. Paul Paul Schneider Jr
dbdave ECT Moderator USA 10468 Posts	Posted - 02/18/2019 : 13:59:44 I would go into the admin "email messaging" to see what you have setup for your emails and "Receipt Headers / Footers:" that shows the thanks page. Perhaps they are blank there.
pschneider Advanced Member USA 218 Posts	Posted - 02/18/2019 : 14:23:53 I just compared the emails and "Receipt Headers / Footers:" that shows the thanks page and they seem to be the same as on my other Windows website that is actually working correctly. Thanks. Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 02/19/2019 : 00:12:56 I wonder if it's related to the other problem here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=111342 Also check your download settings are correct in vsadmin/includes.asp https://www.ecommercetemplates.com/help/digital-download.asp#asp Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 02/19/2019 : 09:58:11 Hostek increased the size of our database from 250 meg to 1,000 meg but the problem persists. I will look into the other things you suggested. Thanks. Paul Paul Schneider Jr
pschneider Advanced Member USA 218 Posts	Posted - 02/19/2019 : 10:21:55 When I print out the receipt right after placing an order, it has the date in the upper left corner and 1/1 in the lower right hand corner. That is all. Andy, would you be interested in troubleshooting and fixing the two problems I am having, and then billing me for it, or an advance payment? You have my email address. Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 02/19/2019 : 11:02:22 Can you send me an email with the hosting control panel details and I'll check the database? Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 02/19/2019 : 19:35:38 Ok. Thanks, Andy. Paul Schneider Jr
Marshall Ecommerce Template Guru USA 1916 Posts	Posted - 02/19/2019 : 21:48:01 Is there a ectadmincustom.css file? Or do you have a print.css (@media print) file that could be affecting the print out? Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
pschneider Advanced Member USA 218 Posts	Posted - 02/20/2019 : 06:50:40 Andy, do you know the answer to Marshall's question? We haven't done anything with this website other than activating the ecommerce software. I do have other ecommerce websites that are functioning normally. It is only this new website that we are having a problem with. Thanks. Paul Paul Schneider Jr
Andy ECT Moderator 95440 Posts	Posted - 02/20/2019 : 06:59:40 I think it is related to the other problem. I just checked your email messaging admin and I can't save anything added to the receipt fields. It may be permissions related although I would have expected an error if so, we'll see what Hostek come back with. Andy Please feel free to review / rate our software
pschneider Advanced Member USA 218 Posts	Posted - 02/20/2019 : 07:12:55 Ok, thanks. I will let you know when I hear from Hostek. Paul Paul Schneider Jr
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