We want to upgrade our old website to a new responsive template. For this we upgraded our template to the monochrome template.

We set the db connection and leave the rest of the files like they come out of the box. Which ever page we open on our localhost, the pages remain (almost) empty and when I upload the new files to our server we get a lot of errors. For example www.vaarwinkel.nl/_sandbox/defaul.asp gives an error while www.vaarwinkel.nl/_sandbox/search.asp opens and shows product categories, but when I search for a product or set a filter I get no products. As I see category names that are correct, I guess there is a database connection.

When I open the admin pages on our localhost the pages remain empty and when I open them on the server I only get errors.

What can we do to solve this?

The database connection is correct and the operational website can be seen here using the same database www.vaarwinkel.nl/default.asp

Greetings,

Jaap



jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

Hi Jaap

When I tried the search I get a 500 error, would it be possible to ask your host to turn off friendly error messaging so we can see the real error being reported. Also make sure the admin files and database are running the same version as that would cause problems if they weren't.

Andy

Please feel free to review / rate our software

How can I find which version are the adminfiles? The database has the latest updater applied.

jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

Open incfunctions.asp in a text editor and the version number will show near the top of the code.

Andy

Please feel free to review / rate our software

Thanks Andy, will try this and then come back

jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

Hi Andy,

I have retrieved the latest updater and copied all files to the server. incfunctions.asp has Build: 7.0.3.001
Als ran the updatestore.asp

On our localhost I still get almost all empty pages and on the server www.vaarwinkel.nl/_sandbox/default.asp I get errors.
Can load www.vaarwinkel.nl/_sandbox/search.asp but get an error when for example I select a category in the list in de left column.
For example http://www.vaarwinkel.nl/_sandbox/products.asp?cat=12 gives an error in Edge and Chrome and remains empty in Firefox and Internet Explorer. (Empty means completely empty so also no html)

I switched off all error pages, but cannot find how to swith off userfriendly error messages (I only know this option in the Internet Explorer). And actually there should be no need for this as this server is also our live server for our store.





jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

Can you try using the web.config file to show the error https://www.ecommercetemplates.com/help/troubleshooting.asp#asp11

Andy

Please feel free to review / rate our software

Did this but now the page is not empty but the error does not realy give an indication to what is wrong.

http://www.vaarwinkel.nl/_sandbox/products.asp?cat=12

jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

When I click on the link in the error it goes to a help page saying that Classic ASP isn't installed - can you check that?

Andy

Please feel free to review / rate our software

Our whole site runs asp. See for example https://www.vaarwinkel.nl/shop/search.asp or our live store.

On the new version in the sandbox you can also see the left column filled with the same productcategories, so ASP and the db connection are working.
https://www.vaarwinkel.nl/_sandbox/search.asp

jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

What type of database are you using on each site, are they both MS SQL?

Andy

Please feel free to review / rate our software

There is only one database and this is MS SQL. So both sites use the samen connection string.

jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

What I would do is make a copy of the entire vsadmin folder from the live site and put that into the _sandbox folder to be 100% sure the files are good.
You could always rename the current vsadmin there so you can go back to it if that does not fix the issue.

Hi Dave,

I did like you suggested and copied the whole vsadmin from the live store to the _sandbox. (incfunctions.asp: Build: 7.0.2.002)
Now most of the new template is working. Still some strange things like no left column on the default.asp page and only one recommended product being shown and not 9.

But I can see products and most seems to work or maybe can be explained by missing images in the _sandbox.

To test I used also used the original includes.asp that was included with the Original template and then the site is not working again. So there must be some setting in the default includes.asp that causes the template not to work properly. I have not changed anything in the includes.asp file so it is like it came with the template Premium Monochrome.

Do you have any suggestions to what to do to the original includes.asp to make it all work and still use the new options?

I also noticed that the first included files in de project.dwt are outside the template source and above <!DOCTYPE html><html>. This means when I make a change there, this change is not reflected in all derived pages.

Greetings,

Jaap


jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl

Hi Jaap

This is why I was asking about the database, I assume the new includes.asp file is missing

sqlserver=true

as the default is for Access without that

Andy

Please feel free to review / rate our software

Hi Andy,

This did the trick! Wonderful. Now the whole template is working on our localhost and also on the online server.

Perfect, now we can continue adapting the template for our own style etc.. And the tedious task of comparing all settings in our current includes.asp versus the new.

Many thanks.

Greetings,

Jaap

jaapg@promanent.com
Promanent b.v.
www.promanent.com | www.vaarwinkel.nl