Admin area lost info in avs / cvv in upgrade to 7.

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steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/12/2019 : 06:42:12 After my upgrade to 7.0 I lost the info that in in the avs / cvv area for paypal payments. this is extremely helpful info in weeding out issues. Can you help me get it back. <snip>Removing customer details...</snip>
Andy ECT Moderator 95440 Posts	Posted - 03/12/2019 : 07:11:31 Hi Steven What version were you updating from do you know so I can check if any changes were made between those? Andy Please feel free to review / rate our software
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/12/2019 : 07:35:47 I just upgraded the other day and it started right after it. I believe it was 6.9, but I emailed my web guy to confirm with him. I originally thought it was just paypal express, but its random. this is todays orders, <snip>Removing customer details...</snip> Edited by - steven vaccaro on 03/12/2019 07:37:48
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/12/2019 : 07:38:39 Web guy thinks it was 6.8.4
Andy ECT Moderator 95440 Posts	Posted - 03/12/2019 : 08:43:09 I can't find any changes reported around that area so will do some testing here and get back to you. Andy Please feel free to review / rate our software
Andy ECT Moderator 95440 Posts	Posted - 03/12/2019 : 09:23:35 I have tested on my demo store and the codes show fine on my test orders - are you sure this is something that changed after updating and that nothing has changed in your PayPal account settings? Andy Please feel free to review / rate our software
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/12/2019 : 10:17:04 I haven't change anything in the last week except upgrading the cart. And yes it worked previously. I updated the cart on the 8th and thats when the problems started. See below. <snip>Removing customer details...</snip>
Andy ECT Moderator 95440 Posts	Posted - 03/13/2019 : 02:09:50 It seems that from the screen shot there, some orders are showing AVS / CVV for PayPal Express and others aren't. Can you see any kind of pattern there, for example do you know if they paid via their Paypal account or credit card? I've looked through PayPal settings and can't find anywhere to turn the feature on or off so it should be automatic. Andy Please feel free to review / rate our software
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/13/2019 : 06:32:47 I don't believe PayPal will tell me if they used a credit card or their PayPal money balance. The only pattern I see is that all credit card transactions show but not all the PayPal transactions.
Vince Administrator 42874 Posts	Posted - 03/13/2019 : 08:39:07 Hi Steven If you set this parameter in your includes.php file... $debugxmlemails=TRUE; ...then you should get an email each time the cURL function is called to communicate with PayPal. Then could you wait till you get a transaction without the AVS and send the relevant emails to me at vince AT ecommercetemplates DOT com Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/13/2019 : 08:58:02 ok, I will do that.
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/13/2019 : 11:25:03 I just emailed some over to you.
Vince Administrator 42874 Posts	Posted - 03/13/2019 : 15:12:15 Hi Steven One more thing, could you also send the FTP login details to my email so I can check a couple of things. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/13/2019 : 16:28:11 I just emailed you the info in 2 separate emails.
Vince Administrator 42874 Posts	Posted - 03/14/2019 : 01:43:18 Hi Steven I got the details just fine and those are the XML Debug emails I need. However I need them for an order where the AVS and CVV information is missing and which illustrate the problem we have, but for this order (100448820) the AVS and CVV are both "Y". You can find the customer name by searching in the email text for FirstName or LastName. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/14/2019 : 06:09:45 I just sent some more.
Vince Administrator 42874 Posts	Posted - 03/14/2019 : 10:12:44 Hi Steven I think I've found the cause and it is due to the email address verification feature. When the customer logs in with PayPal Express and returns to the site they get an error about the email verification and asked to re-enter the verification email address in order to check out. It is at this point that the AVS and CVV information is lost. I'll get a fix for this hopefully in the next 24 hours, but in the meantime if you disable email verification then that would be a workaround for now. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/14/2019 : 11:11:35 Do you thinking I could be losing sales because of this? If yes, how do I disable the email verification?
Andy ECT Moderator 95440 Posts	Posted - 03/14/2019 : 11:16:23 You would need to change this to FALSE in includes.php $verifyemail=TRUE; https://www.ecommercetemplates.com/phphelp/ecommplus/parameters.asp#verifyemail Andy Please feel free to review / rate our software
steven vaccaro Ecommerce Template Guru USA 1060 Posts	Posted - 03/14/2019 : 11:44:13 Thanks, Ill do that for now.
Vince Administrator 42874 Posts	Posted - 03/14/2019 : 12:17:06 The fix has been through testing already and looks good so if you want me to add the fix to your site, just let me know. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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