Can't login to vsadmin

Author	« Topic »
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 06:36:38 When I attempt to login to the admin for one of my sites, I get the message: "Login Correct"...but then it just comes back to the login screen. I tried to catch it quickly and click on the "click here" button for "if it does not redirect..." - but that doesn't work either. What can I do?
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 06:41:25 Hi This has come up a few times before and it's generally down to a problem with the session variables on the server. If you show the problem to your host they should be able to sort it out for you. Andy Please feel free to review / rate our software
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 07:48:48 I've been on an online chat with my host for the past hour. They are telling me that "I" need to tell them what the variables need to be set to and then they can set them?? Why would they have changed?? They don't know. Can you tell me what they should be? Everything else about the site is working fine. They did give me this info showing what they are set to right now: http://curtisknight.com/phpinfo.php
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 07:52:24 It could be something along these lines https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=111087 but not being a server tech I can't really elaborate on that. Andy Please feel free to review / rate our software
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 07:57:59 Thanks for that. I checked and that value is set correctly. I could be wrong here - but is it odd that I have no problem logging into the WordPress dashboard, but I cannot log into the vsadmin? Does that tell you anything?
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 08:34:36 What version of PHP does ECT require?
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 08:37:17 A minimum of PHP 5.6 and 7.x is supported https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107737 Andy Please feel free to review / rate our software
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 08:47:30 We are having some really weird issues. The server tech can sometimes login, but then I try and I can't. I tried Firefox, a Firefox private window, Chrome (that worked once), then tried clearing the cache in Chrome, and now it won't work. Tried Edge and now I can login from there. Server tech says he can login only with IE. Any ideas?? He keeps saying that maybe some PHP environment variables need to be set/changed. But I have no idea what to set them to. The site in question is on a new VPS server. All of my other ECT sites are on my own VPS server (with the same hosting company) and those are working with no problems.
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 09:01:08 One other possibility is it's server side caching which is causing the page to refresh and not log in, might be worth asking if that might be the problem. Andy Please feel free to review / rate our software
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 09:08:13 This site is using version 6.9.2 -- if I upgrade it to the newest version, is it possible that it will fix any issues?
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 09:12:59 It might give things a kick and it's a good idea anyway to be on the latest version so you really have nothing to lose in updating. Andy Please feel free to review / rate our software
JustDucky923 Ecommerce Template Guru USA 1333 Posts	Posted - 05/02/2019 : 09:18:13 My host just told me they set the PHP version to 5.5 and that fixed the issue. Does that make any sense? You said ECT requires a minimum of 5.6?
Andy ECT Moderator 95440 Posts	Posted - 05/02/2019 : 09:22:18 I don't think that's a great idea, if they were going to change the PHP version for you, it should be higher (7.2) rather than lower. Andy Please feel free to review / rate our software
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