Order in gateway - Not in backend

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Vince Administrator 42874 Posts	Posted - 06/25/2019 : 06:55:49 Hi Mark The custom payment forms you have on the site are for USA EPay and I just tried a test transaction and you do get directed to the USA EPay server. It may be that Complete Merchant Systems are the reseller possibly? As to if you have to get the PIN from them, I would get in touch with your contact at the payment processor and ask them. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
markaricnewsom Advanced Member USA 223 Posts Pre-sales questions only (More Details...)	Posted - 06/25/2019 : 09:14:01 Hi Vince: While I am waiting on a reply from CMS about whether a PIN is required, I uploaded the new scripts and had them run a test purchase and it came back with "Gateway did not return a response hash" Mark Newsom Web Consultant P.O. Box 852 Kimberling City, MO 65686
Andy ECT Moderator 95440 Posts	Posted - 06/25/2019 : 09:17:59 I think that may well be down to the missing pin that forms the hash code. Andy Please feel free to review / rate our software
markaricnewsom Advanced Member USA 223 Posts Pre-sales questions only (More Details...)	Posted - 06/25/2019 : 09:21:54 They are also saying they are not getting any email notifications from the store informing them of an order. Could all of this be associated with a missing PIN that is required by the new scripts? Mark Newsom Web Consultant P.O. Box 852 Kimberling City, MO 65686
Andy ECT Moderator 95440 Posts	Posted - 06/25/2019 : 09:27:24 Yes as the order won't have completed. Andy Please feel free to review / rate our software
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