Forgot Password

Author	« Topic »
agull Starting Member Australia 30 Posts	Posted - 09/16/2019 : 16:56:50 Hi, We have uploaded php v7.1.3 into a test subfolder of our domain. When testing the password reset from clientlogin.php everthing works perfectly until the end, after you have logged in using the new password. The error message: "I'm sorry, your email address could not be found" shows with then "Go Back and Try Again" button. However the login and password reset has been successful and the customer is logged in using that email address. We have made a few small changes to inclientlogin.php and incfunctions.php but the same message occurs when we reload the original files with no changes. Is this something to do with us testing it in a subdomain?? We are almost ready to upload this new version but I know this message will confuse our customers and I'm just not sure what is happening. Thanks for any help. Anne
dbdave ECT Moderator USA 10468 Posts	Posted - 09/16/2019 : 17:31:27 Hi Anne, the first thing I would check is your admin main settings and check the site URL there contains the test subfolder you mentioned. Thanks, David
agull Starting Member Australia 30 Posts	Posted - 09/16/2019 : 23:10:17 Thanks David. Yes, both the Store URL and the HTTPS Store URL contain the test subfolder Anne
Vince Administrator 42874 Posts	Posted - 09/17/2019 : 00:14:55 Hi Anne Can you make sure that in the process, you are not swapping between the main and test domains. (They are using separate databases I assume, no?) Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
agull Starting Member Australia 30 Posts	Posted - 09/17/2019 : 14:31:36 Yes, they use separate databases. It doesn't look like they are swapping between databases, the login request and error message are both from: domain.com.au/test/clientlogin.php. I am testing this in Firefox and get a resend message (which isn't happening in Chrome) but both end with the same error message.
agull Starting Member Australia 30 Posts	Posted - 09/17/2019 : 14:52:19 We have swapped the Company Name and Contact Name around such that $GLOBALS['xxName']='Company Name'; and $extraclientfield2="Contact Name"; in includes.php. Could that be affecting it? Thanks Anne
Vince Administrator 42874 Posts	Posted - 09/17/2019 : 23:57:14 Hi Anne Could you send me the site FTP login details to my email (vince AT ecommercetemplates DOT com) then and I'll take a look. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
agull Starting Member Australia 30 Posts	Posted - 09/19/2019 : 16:45:44 Hi Vince, All fixed! So it was just because I was testing in a subfolder? I just couldn’t put it across live and not be sure. Thank you so much for your help with this. You, ECT and the forum are amazing!! Anne
Vince Administrator 42874 Posts	Posted - 09/20/2019 : 00:47:49 quote: All fixed! So it was just because I was testing in a subfolder? It is actually a problem where the clientlogin page would refresh after the password change but still had the password reset parameters. Your site is fixed and we'll get the changes into the updater asap. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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