Cart Phone Number Required Field Hiccup

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kelleymoore Ecommerce Template Expert USA 990 Posts Pre-sales questions only (More Details...)	Posted - 09/18/2019 : 09:46:12 We have been having orders come through missing the customer's phone number. We test it, and it does appear that it is a required field, so we're not sure how this is happening. Any enlightenment would be greatly appreciated. Thanks, Kelley Ecommerce PlusASP v7.0.5
dbdave ECT Moderator USA 10468 Posts	Posted - 09/18/2019 : 11:00:27 It can be bypassed with a few taps of the spacebar. Most likely scenario... Your customers are intentionally doing this. People are afraid they will get unwanted phone calls. Even if the cart were to force a number, customers could just put any number to circumvent it. David
kelleymoore Ecommerce Template Expert USA 990 Posts Pre-sales questions only (More Details...)	Posted - 09/18/2019 : 11:37:56 OK, well I tried doing the spacebar and it still prompted me to enter it, but I only did it once. I would LOVE if it allowed us to not only require the field, but also put it in the correct format so it would be easier to read when we get the order. Of course, it would need to allow for country codes for our International customers. Vince??? Thanks, Kelley
dbdave ECT Moderator USA 10468 Posts	Posted - 09/18/2019 : 11:42:14 Hi Kelley, this does come up from time to time. You might want to make a post in the suggestions forum where others might see it and chime in. I think it's a challenge with so many ways to enter a phone number, and when you factor in extensions and who know what people might want to enter there.. Thanks, David
kelleymoore Ecommerce Template Expert USA 990 Posts Pre-sales questions only (More Details...)	Posted - 09/18/2019 : 12:27:00 Well, I do think if something is a required field, at the very least it shouldn't be allowed to be bypassed without at least some numbers in there. Thanks, Kelley
Vince Administrator 42874 Posts	Posted - 09/19/2019 : 11:53:17 Hi Kelley It can't . . . or at least you shouldn't be able to. Even if you disable the JavaScript checks the cart should throw you back to the customer details page. But, are these PayPal Express transactions by any chance? If so, do you have the "Phone Number Required" setting in your PayPal account? If not then the phone number is not required as the cart is adhering to your PayPal account preferences. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
kelleymoore Ecommerce Template Expert USA 990 Posts Pre-sales questions only (More Details...)	Posted - 09/19/2019 : 14:53:15 Hi Vince, Why yes they are and I will go into our PayPal account and see if I can't rectify that immediately. Thank you, sir. Kelley
KevinRobson Advanced Member USA 255 Posts	Posted - 10/15/2021 : 11:44:47 Logging into my PayPal account I don't find the setting to require the shopper's phone number. Where is it?
Vince Administrator 42874 Posts	Posted - 10/16/2021 : 02:49:53 Hi Kevin Can you try... Log in to your PayPal account Top Right -> Account Settings Left Menu -> Products & Services / Website Payments Website Preferences -> Update -> Website payment preferences Contact telephone number -> On (required field) Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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