My client sent me two emails. First described purchase of a candle making product that shows the error she had and the second is a follow up with more detail. Below are two emails. Any setting or problem that could be caused by update to latest version of 7.07?

First Email:
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We have noticed a strange problem this morning. Someone placed
an order for 10 lbs of Lux Linen (candle making product), but when we went to print out the
order, the increment of 10 disappeared and it printed out as if they had
ordered zero of the Lux Linen. However, even though the # ordered
changed and it LOOKS as if they are not being charged for the 10 lbs of
Lux Linen, the total still includes the 10 lbs of Lux Linen. Does this
make sense? It's very confusing, and we have no idea why this is
happening.

Second Email:
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I have some additional info about this situation that may help as well.
When we went to look at the product in question, we realized that the inventory
was in negative, and we did not have enough on hand to fulfill this
order. In the past the site would not allow people to order if there
was not sufficient stock, and this has not happened with any other
products that I can recall.

Thanks in advance for help.

Ray Cramblit

Ray Cramblit

Hi Ray
And it should still be the case that you can't order to put stock below zero. Except if you edit the order in admin that is. Could it be possible that someone edited the order? Have you tried a test order on the site to make sure you can't order more than the available stock?

Vince

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