Posted - 01/04/2020 : 23:15:25
We have changed from the checkbox to the button for adding a different shipping address, which is fine.
However, the messaging if the customer clicks that button and then does not fill in a shipping address is flawed.
We have this: $GLOBALS['xxNoShip']='Or click "Cancel" if your shipping address is the same as your billing address.';
However, clicking "Cancel" on the javascript alert does not solve the problem as this text suggests. They need to click that "I'd like this shipped to a different address" button again in order to proceed. This is not intuitive.
Along with better messaging: Maybe when open, the button text should change to "Ship to billing address" to suggest that closing it switches things back.
Another option would be to NOT initiate an alert if no parts of the shipping address have been entered (presumes customer did not intend to enter one, so no need to nag).
https://www.OrientalOutpost.com
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