trendyhounds
Advanced Member
251 Posts |
 Posted - 01/06/2020 : 08:47:31
I have a customer that's trying to place an order through Paypal Advanced using a Visa credit card & she keeps getting this error.
I can send a screen shot of the error, but I can't figure out how to attach a pic here.
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 09:13:57
Ok, the customer has tried submitting the payment through different devices (laptop & ipad) & still gets the same error msg.
In order to save the order, I ultimately had to send her a paypal invoice & payment was finalized with no problme which tells me there's some kind of error on my website.
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Vince
Administrator
42874 Posts |
Posted - 01/06/2020 : 09:50:11
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 09:53:23
I've had a couple other customers that didn't finalize payment & they were using Paypal Advanced but they didn't let me know of any problems. They just abandoned the cart.
Never tried the demo mode so not sure how to do that.
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Vince
Administrator
42874 Posts |
Posted - 01/06/2020 : 09:58:05
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 10:04:32
Ok, I'm getting the same error as the customer.
Sorry, there seemed to be an error !
If you need any help with your purchase, then please be sure to contact us.
No matching payment system
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 10:25:10
I just tried it again to see if it would create the same error. I have the Paypal Advanced in "demo mode" and I got this error this time when I selected "credit card". I didn't do anything with the Paypal Express payment setup.
Some required information is missing or incorrect. Please correct the fields below and try again.
*Error: Paypal Express Checkout is not setup on this account.
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Phil
ECT Moderator
United Kingdom
7715 Posts |
Posted - 01/06/2020 : 10:27:55
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 10:28:59
It is enabled. I didn't change anything with it.
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 10:35:01
Ok, I took the Paypal Advanced off "demo mode" and I don't get that "Paypal Express" error anymore, but I'm still getting this error.
Sorry, there seemed to be an error !
If you need any help with your purchase, then please be sure to contact us.
No matching payment system
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Vince
Administrator
42874 Posts |
Posted - 01/06/2020 : 10:54:42
Hi again So when you get this error you should be on the thanks page and there should be some parameters in the URL query string. Can you let me know by email (vince AT ecommercetemplates DOT com) what those are or tell me if the parameters are missing. If they are missing, have a look at the instructions here... https://www.ecommercetemplates.com/help/ecommplus/paypal-advanced.asp Specifically the bits... quote:
Enter Return URL: http://www.yourstoreurl.com/thanks.php
Return URL Method: Get
Vince Click Here for Shopping Cart SoftwareClick Here to sign up for our newsletterClick Here for the latest updater |
trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 11:01:33
I just tried it again & it doesn't go to the "thanks" page. It stays on the cart.php page
I'm going to paypal manager to see if something has changed somehow.
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 12:54:58
I just tried it again to see if there was any change & I got this error this time.
I'm sorry, there was a problem with your transaction.
Transaction Result
User authentication failed
So any customers that are paying with a credit/debit card won't be able to finalize payment.
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Sinbad
ECT Moderator
USA
65937 Posts |
Posted - 01/06/2020 : 16:20:59
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 16:36:48
Sinbad, thank you. You are correct that the authentication error was a password error. Still don't know what was or is causing the other error msgs though.
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trendyhounds
Advanced Member
251 Posts |
Posted - 01/06/2020 : 17:31:29
Issue seems to be resolved for now. I don't know what happened or what changed but I've had a couple orders without the errors.
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Vince
Administrator
42874 Posts |
Posted - 01/07/2020 : 01:09:38
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ekrzycki
Advanced Member
USA
351 Posts Pre-sales questions only (More Details...)
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Posted - 01/07/2020 : 20:04:33
Yes -- this was a big snafu at Paypal on Monday.
Paypal advanced was giving everybody the same error.
Error fixed itself at about 3:30PM CST.
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Vince
Administrator
42874 Posts |
Posted - 01/08/2020 : 01:45:04
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whfh99
Advanced Member
257 Posts |
Posted - 02/25/2021 : 06:57:18
Good morning. I have a site running PHP 7.1.11 at abigailsbakery.com using PayPal Payments Standard which is generated the same error message on the Thank you page as reported in this thread. I can share a screen shot and the URL from that page if that helps.
I'm not sure what fixed the issue for others.
Thanks,
Link Moser
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Vince
Administrator
42874 Posts |
Posted - 02/25/2021 : 09:30:02
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No matching payment system
