UPS estimate differs from actual

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larryoos Advanced Member USA 451 Posts	Posted - 01/07/2020 : 08:44:28 The cart shipping estimates have always been right on or slightly higher than the actual UPS charge. Lately, all estimates are all low by about 10%. I use Worldship and do not use negotiated rates. Any ideas? Larry
Vince Administrator 42874 Posts	Posted - 01/08/2020 : 01:51:14 Hi Larry I think the way to sort this out would be to run an order through the cart and another on the UPS.com shipping rate estimator and then let us know the weight of the package, source and destination zip codes and how much the cart was and how much the UPS.com site was. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
larryoos Advanced Member USA 451 Posts	Posted - 01/08/2020 : 11:30:39 Hi Vince, For this order there are 11 items weighing 0.54 lbs each so the cart should calculate the weight as 5.94 lbs. The actual weight of the package is just under 5 lbs which UPS and Worldship rounds up to 5. The origin zip is 11735 and the destination is 92626. The cart estimate is $16.36, Worldship is $18.04 and UPS.com came to $20.07 Larry
Vince Administrator 42874 Posts	Posted - 01/08/2020 : 12:26:13 Hi Larry I tried that and got $20.76 so pretty close indeed to the UPS site. If you set this parameter in your includes.asp file... dumpshippingxml=TRUE Then have a run through this order and you should see on the cart page the XML request and response. Then copy and paste that to me in an email to vince AT ecommercetemplates DOT com. Then take the parameter out again so your customers don't see the XML. Then I can check to see why you are getting a lower quote than me. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
larryoos Advanced Member USA 451 Posts	Posted - 01/08/2020 : 14:44:51 Tried that but couldn't complete the checkout. Microsoft VBScript runtime error '800a000d' Type mismatch: 'dumpxmloutput' /vsadmin/inc/uspsshipping.asp, line 702 Larry
Vince Administrator 42874 Posts	Posted - 01/09/2020 : 01:29:29 Hi Larry I'm sorry that didn't go as smoothly as it should have but it seems there is a problem in the debug output of the v7.0 updater. I've fixed it and uploaded the changes in the updater but another way to get the debug output is to set this parameter instead... debugmode=TRUE That will cause an email to get sent to admin for each XML call. Then try a transaction and send me the emails relating to UPS. Again, do take the parameter out afterwards or your customers may see debug output. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
kelleymoore Ecommerce Template Expert USA 990 Posts Pre-sales questions only (More Details...)	Posted - 01/09/2020 : 03:11:21 I uploaded it again and it worked. Thanks, Vince. Kelley
larryoos Advanced Member USA 451 Posts	Posted - 01/09/2020 : 05:46:46 I created the exact same order with the same destination and it went through with s shipping amount of $20.01. Why would the original order that the customer placed only have a charge of $16.36 for shipping? Email with debug output sent to Vince. Larry
Vince Administrator 42874 Posts	Posted - 01/09/2020 : 06:03:45 Hi Larry I got the debug email but if the totals are correct it's a bit hard to glean anything from it. Can you see if you can recreate the lower charge? And if you can, send me the debug from one of those? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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