On our website, DHL shipping to USA (from Canada) is always showing "1 days" delivery when it should be 2 (sometimes 3) days. It shows correctly in ShipStation, and on the DHL website. My DHL rep says they've tested their API and it's showing 2 days for them so there might be a problem with ECT.

https://www.fingertechrobotics.com/
^ if you want to test it out.

Ideas how to solve this?

Hi Fingertech
Could you possibly set the following parameter in your vsadmin/includes.php file...
$dumpshippingxml=TRUE;
Then go through checkout and you should get the request and response XML displayed. Could you copy and paste that into a text file and send it to me (vince AT ecommercetemplates DOT com).
Then take the parameter out of the includes file again or your customers will see the output.

Vince

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Email sent Vince, thanks!

Hi Fingertech
I had a look at the XML and I've got in the file...

<ProductShortName>EXPRESS WORLDWIDE</ProductShortName>
<TotalTransitDays>1</TotalTransitDays>

<ProductShortName>EXPRESS EASY</ProductShortName>
<TotalTransitDays>1</TotalTransitDays>

<ProductShortName>MEDICAL EXPRESS</ProductShortName>
<TotalTransitDays>1</TotalTransitDays>

<ProductShortName>ECONOMY SELECT</ProductShortName>
<TotalTransitDays>8</TotalTransitDays>

So 1 day for all apart from Economy Select which is 8. Could you possibly send the XML on to DHL and ask for their opinion as it really seems we are displaying the information given.

Vince


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Will do, thanks.

Hi Vince, I finally had a chance to hook up with DHL and do their test.

"Looks like it has to do with how your website is reading the returned XML response.
You’ll see below that the pickup date and the delivery date are correct. They show a two day transit time.
Where it gets confusing is the TotalTransitDays section. To get the actual final total transit days one has to add <TotalTransitDays><PickupPostalLocAddDays> and <DeliveryPostalLocAddDays> Which in this case would equal 2."
[code]<PickupDate>2020-04-27</PickupDate>
<PickupCutoffTime>PT18H</PickupCutoffTime>
<BookingTime>PT17H</BookingTime>
<TotalTransitDays>1</TotalTransitDays>
<PickupPostalLocAddDays>1</PickupPostalLocAddDays>
<DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
<PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
<DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
<DeliveryDate>2020-04-29</DeliveryDate>[/code]
"I would probably do date math on the pickup date and the delivery date to get the proper transit time."

Can that be done? Thanks!

Vince, can the DHL delivery time be made to use <DeliveryDate> subtract <PickupDate>?
Currently it is using the <TotalTransitDays> which DHL says is not the correct number to be using.

I've done this now and added the change to the v7.2 updater. If you're still on the v7.1 line then you can use the file from the v7.2 just fine as this is the only change. The changed file is...
vsadmin/inc/uspsshipping.php

Vince

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Thanks, looking good now!
Truly appreciate the service from ECT. You guys really care about your customers and your product.