missing 'order at your store' emails

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quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 04/21/2020 : 09:50:09 Hi My client has suddenly stopped receiving 'order at your store' emails. I've tried re-sending them manually with no luck, and at this point I don't know if the customers are also missing their confirmation emails. He is using PHP Mailer and everything worked fine up until today. As far as I am aware nothing has changed - where should I start to look for a solution to this? He is using v.6.8.2. I know you'll say I should upgrade, but it was all working previously. Thanks Eric Lewis
ekrzycki Advanced Member USA 351 Posts Pre-sales questions only (More Details...)	Posted - 04/21/2020 : 17:12:06 Godaddy?
dbdave ECT Moderator USA 10410 Posts	Posted - 04/21/2020 : 20:40:46 I would test the email a friend, or ask a question feature first, assuming you are using one of those. See if that goes through. If not, it seems likely something has changed. If you haven't changed anything, maybe the host did, so check with them. Check this page as well and let us know how you get along - https://www.ecommercetemplates.com/help/email-help.asp David
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 04/21/2020 : 23:34:52 Hi David The 'email a friend feature' doesn't work either. I wasn't using that before so I don't know if that has changed at all. The hosting company (not Godaddy) are not admitting to any changes/problems that might have changed anything. But I'm thinking that something must have changed on the server, so maybe a re-install or update is my only real option. Thanks Eric
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 04/22/2020 : 01:35:22 OK, I've updated the store and reset all the PHP Mailer settings in the control panel (they were in includes.php previously) and all now seems to be working. Thanks Eric
1818charlie ECT Moderator United Kingdom 1194 Posts	Posted - 04/22/2020 : 05:30:52 Hi Eric Good to hear its working. This recent posting from 31st March by Vince may possibly throw some light on the issue https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=112672 Steve Bolton, Lancashire, UK Remember - Any edits to the ectcart.css file will be overwritten by updater's. ALL edits to ectcart.css rules should be placed in your style.css file Edited by - 1818charlie on 04/22/2020 05:33:38
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