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 abandoned carts does not send emails
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mgdiaz
Advanced Member

Spain
153 Posts

Pre-sales questions only
(More Details...)

Posted - 04/30/2020 :  13:31:04  
Hi
The functionality of sending an email to abandoned carts does not work on our site. We tried to send to a cart that we created as a test but the email never arrives to our email account. The mail of our server is working correctly since the password recovery functionality of the ecommerce does work.

Gaby Díaz
Online Business + Instagram Marketing+ Online courses...That's my passion!
www.gabydiaz.com

Vince
Administrator

42756 Posts

Posted - 05/02/2020 :  03:33:42  
Hi Gaby
Could the email possibly just be in the SPAM folder? Can you send other email types from the store to this address, for instance order confirmation emails?

Vince

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