I am blocked from my own site

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Midas Starting Member Canada 33 Posts	Posted - 05/31/2020 : 12:41:07 After an item is added to the shopping cart I get the error message "We are experiencing temporary difficulties at the moment. Please try your purchase again later" Only my ip experiences this and I have checked that it is not in the Admin ipblocking list. Please help
Vince Administrator 42874 Posts	Posted - 05/31/2020 : 13:16:18 Hi Midas This is the message that is displayed when your IP is blocked so I really think it is going to be in the IP blocking admin page somewhere. It will probably be because you were trying the checkout multiple times so have a look under the Multi Purchase blocking and Excessive Cart Additions. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Midas Starting Member Canada 33 Posts	Posted - 05/31/2020 : 14:23:01 Where can I find Multi Purchase blocking and Excessive Cart Additions?
Vince Administrator 42874 Posts	Posted - 05/31/2020 : 15:15:02 Hi Midas They will also be in the admin IP blocking page. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Midas Starting Member Canada 33 Posts	Posted - 05/31/2020 : 15:45:36 There is nothing like that in the IP Blocking page. I am using asp version 7.1.2
Vince Administrator 42874 Posts	Posted - 06/01/2020 : 01:16:19 Hi Midas Can you send the site FTP login to my email (vince AT ecommercetemplates DOT com) and I'll see what is up. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Vince Administrator 42874 Posts	Posted - 06/02/2020 : 10:57:01 Hi Midas I checked the files on the server and it seems that the inccart.asp file has got modified code specifically for IP blocking as here... ' *********************** if multipurchaseblocked=FALSE then ordCCFailedAttempts = 0 maxAllowedFailAttempts = 5 sSQL = "SELECT SUM(ordCCFailedAttempts) as totalAttemptsInLastDay FROM orders WHERE ordDate > " & VSUSDateTime(date()-7) & " AND ordIP='" & theip & "'" rs2.Open sSQL,cnn,0,1 if NOT rs2.EOF then ordCCFailedAttempts = rs2("totalAttemptsInLastDay") end if rs2.Close if ordCCFailedAttempts > maxAllowedFailAttempts then multipurchaseblocked=TRUE end if end if ' *************************** It looks like this is the culprit so do you think it is probably best if you have a look at this first? Doing a full update will sort this out too though it would also of course remove these MODs. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Midas Starting Member Canada 33 Posts	Posted - 06/02/2020 : 16:55:25 Can I just increase the number maxAllowedFailAttempts = 5
Midas Starting Member Canada 33 Posts	Posted - 06/02/2020 : 17:21:33 That mod may no longer be required. I believe it was done in a previous version of ECT to prevent the fraudsters from testing dozens of credit card numbers to see which ones were good. Doe the current version of ECT deal with this problem?
dbdave ECT Moderator USA 10468 Posts	Posted - 06/02/2020 : 17:25:57 Hi Midas, you could give it a try. Custom code is technically not supported here on the forum, but it seems like that might work. Did you set that up intentionally? Or, perhaps your working on a project started by someone else... There are some new IP blocking tools in the most recent versions, so maybe you don't need that any longer. It looks like the code is checking for attempts to pay, and I know I have had (at my store) customers do some silly things, like taking more than 5 attempts to get a card number entered correctly. Thanks, David
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