payment authorisation

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quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 06/16/2020 : 23:47:59 Hi My client is getting quite a few orders that are showing as unauthorised with an entry 'Auth.Code:(amount)' showing in the Auth Code column. Can you explain to me what is happening (or not) to cause this. Both PayPal payments and also card payments are affected. But some payments go through without any issues. He is on version 7.1.9. Thanks Eric Lewis
Vince Administrator 42766 Posts	Posted - 06/17/2020 : 03:27:42 Hi Eric Can you send the site FTP login to my email (vince AT ecommercetemplates DOT com) and I'll take a look. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 06/18/2020 : 06:22:32 Hi Vince Details sent. Thanks Eric
Vince Administrator 42766 Posts	Posted - 06/18/2020 : 08:30:17 Hi Eric I got the FTP login details but you haven't added the URL of the site and I need that to connect. Can you let me know that please? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 06/18/2020 : 23:48:14 Sorry Vince I've emailed it to you. Eric
Vince Administrator 42766 Posts	Posted - 06/19/2020 : 02:48:56 Hi Eric I'm really sorry about this but I completely misunderstood what the problem was. I think you're just talking about the unauthorized orders which show the amount. All this is is orders that the customer hasn't gone through with the payment. That is, they put the items in the cart, entered the customer details on checkout and got as far as the final checkout page or even to the payment processor, but without entering the payment details. The reason these orders are shown is because it may have been that the customer DID pay, but didn't make it back to the store to update the payment details. For this reason it's best to check with the payment processor records to make sure. Also, if the number of unauthorized orders suddenly jumps it may be you have a technical problem on the store. It may be also that you wish to contact the customer to encourage them to complete the order. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
quantum503 Advanced Member United Kingdom 230 Posts Pre-sales questions only (More Details...)	Posted - 06/19/2020 : 09:09:26 Thanks Vince Is there anything that springs to mind which could be likely to hinder the customer being returned to the store? He has always had more of these than normal - I'd like to see if I can at least reduce them. Eric Lewis
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