Every couple months I get a question email where the customer doesn't give their email address. Today's, I think perhaps they used some sort of auto-fill that put part of their name there (just "Toms").

Can we force the form to validate the email format at least? a@b.com? Then at least I might be able to guess the correct one when they've made a typo. Right now, there is no way I can reply to this customer.

Thanks.

Yes indeed. Add your comment to support the Suggestion Forum Topic here >>

Gary

Yes, this is a very good point so I've made the changes now. Details here...
https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=113484

Vince

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Thanks!

OK ... so the customer is forced to provide an email ... but their email address is NOT included in the Ask a Question email form that is received by the merchant, and as a result our client does not know how to get in touch with the customer who asked the question.

Am I missing something or can someone provide a little clarity on this function.

Thanks!

Tim Gorski

When you "reply" to the "ask a question" email the customer's email address will appear in the "To" field.

Patrick

Thanks, Drifter ... we're usually used to GETTING the info someone enters into a form, plus the From and To fields are populated with the merchants order notification address, which kind of suggests "What email address is this from?"

But it WORKS!

Thanks!

Tim Gorski

Now we just need a way to prevent people from mis-typing their own email addresses! (___@comast.net, ___@gmal.com, etc., etc...)

quote:

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Now we just need a way to prevent people from mis-typing their own email addresses!

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The only way I see that ever happening is making stupidity obsolete -

Steve
Bolton Lancashire