Email from shop scrambles accented characters

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jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 03/26/2021 : 09:31:30 Hi, Since I have set "Use PHP Mailer" instead of default PHP mail() because I was losing some emails, the accented characters are not displayed correctly anymore. I have the line $emailencoding='utf-8'; in includes.php. But my emails come with Content-Type: text/html; charset=iso-8859-1 in the header and so they do not interpret the unicode correctly. Do you know where is this charset instruction in the header inserted? Is it in the ecommerceteplates code, is it in my PHP hosting server, is it in my gmail account? Thank you for your help. JPK Edited by - jpkuhn on 03/26/2021 09:53:55
Vince Administrator 42874 Posts	Posted - 03/30/2021 : 14:22:16 Hi JPK Do you have the parameter $customheaders anywhere in your includes.php file? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 03/30/2021 : 23:30:07 Hi Vince, Thank you for your reply. No I don't have this parameter.
Vince Administrator 42874 Posts	Posted - 03/31/2021 : 03:45:14 Hi JPK Is it possible then that you have the charset=iso-8859-1 in the actual email text? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 03/31/2021 : 06:42:41 No, I only use the unmodified standard mail messages. I have noticed this in line 48 of the file class.phpmailer.php: public $CharSet = 'iso-8859-1'; Is it coming from there? JPK
Vince Administrator 42874 Posts	Posted - 04/01/2021 : 02:34:00 Hi JPK quote: I have noticed this in line 48 of the file class.phpmailer.php: That file hasn't been used by the template for a while as PHP Mailer now uses different filenames, PHPMailer.php - SMTP.php and so on and these new ones are included in the updater. In theory if you remove that file it shouldn't matter. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 04/01/2021 : 03:12:50 Actually it does work! I have replaced iso-8859-1 by utf-8 in line 48 of class.phpmailer.php and the problem is gone. This means that this file is in use in my setup. Why? JPK
insight ECT Moderator USA 4479 Posts	Posted - 04/01/2021 : 09:19:31 Presumably, you are using an outdated version of the cart code. In more recent versions it is updated to use PHPMailer version 6.x, instead of version 5.x, and those original files are no longer used. Peter Professional ecommerce web hosting services Shared hosting Windows & Linux \| Dedicated servers \| Domains \| SSL Ecommerce Templates specialists since 2003 https://servelink.com
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 04/01/2021 : 09:53:24 Isn't the cart code also updated when you install a new release? I installed phpupdater7.1 not long ago. JPK
Vince Administrator 42874 Posts	Posted - 04/01/2021 : 10:11:45 Hi JPK I didn't realise you were still on v7.1 but Peter is correct and that version still uses the older PHP Mailer release. They are updated in the latest updater releases. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
jpkuhn Starting Member France 38 Posts Pre-sales questions only (More Details...)	Posted - 04/02/2021 : 00:53:02 Thank you for your help. JPK
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